Customer Service Officer

Customer Service Representative

Brisbane | Full-Time | Immediate Start

Are you passionate about delivering exceptional customer service and looking to join a supportive, family-owned Australian business?

Our client is a well-established supplier of safety equipment, workwear, and footwear, and they are seeking an enthusiastic Customer Service Representative to join their close-knit team. This is a fantastic opportunity to secure a permanent, full-time position with an immediate start in a collaborative and friendly workplace.

Working Hours: Monday to Friday, 8:00am - 4:30pm

About the Role

As the first point of contact for customers, you will play a key role in delivering outstanding service while supporting the day-to-day operations of the business. You will assist customers with enquiries, process orders, prepare quotes, and ensure every interaction is handled professionally and efficiently.

Key Responsibilities

• Provide exceptional customer service via phone, email, and face-to-face interactions.
• Respond to customer enquiries and provide accurate product information.
• Process customer orders, quotations, returns, and invoices.
• Resolve customer enquiries and complaints in a timely manner, escalating where required.
• Maintain accurate customer records using internal systems.
• Liaise with internal departments to ensure customer expectations are exceeded.
• Follow up on outstanding customer requests and enquiries.
• Provide general administrative support to the wider team.

About You

To be successful in this role, you will have:

• Previous experience in a customer service, administration, or office support role.
• Excellent verbal and written communication skills.
• A professional and customer-focused approach.
• Strong organisational skills with excellent attention to detail.
• The ability to prioritise tasks and work effectively in a fast-paced environment.
• Intermediate Microsoft Office skills.
• Experience using CRM or ERP systems
• A positive attitude and the ability to work both independently and within a team.

What's on Offer

• Immediate start with a permanent, full-time position.
• Monday to Friday role offering excellent work-life balance.
• Join a supportive and close-knit team within a respected Australian-owned family business.
• Ongoing training and career development opportunities.
• Stable long-term employment with opportunities for growth.
• Competitive salary package.

If you're a motivated customer service professional looking to join a company that values its employees and provides genuine career opportunities, we'd love to hear from you.

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