Customer Service Officer

• Job category: Call Centre and Customer Service
• Job type: Permanent - Full time

Customer Service Officer

• Exciting full-time opportunity within the world's leading sustainable building materials company.
• Competitive remuneration including 14% super and over-time.
• East Perth location.

The Opportunity:

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key responsibilities:

• Handle customer enquiries promptly and courteously and advise of any delays.
• Process customer orders in an accurate and timely manner.
• Maintain regular and effective communication with both sales and production staff.
• Escalate any customer issues that you are unable to resolve to the appropriate department/manager.
• Liaise with dispatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers.
• Ensure full knowledge and compliance with the Allocation Procedure Manual.
• Consistently improve on processes.
• Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required.
• Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.
• Be the main point of contact for customers and employees.

About you:

• Previous experience in a customer service or similar role.
• Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking high volume of calls a day.
• Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.
• Excellent problem-solving & conflict resolution skills are essential.
• Have excellent attention to detail & high-level proficiency in Google & MS Office.

It would be great if you had experience in precast or concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

This is an outstanding opportunity to grow your career within our world leading business.

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

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