Customer Service Officer

Archerfield | $35 - $40 per hour + Super | Immediate Start

We're partnering with an Australian industry leader to recruit a Customer Service Officer for their high-performing Archerfield team.

Known for their commitment to quality, innovation and exceptional customer service, our client has built a reputation as a market leader within their industry. Just as importantly, they're passionate about investing in their people, creating a collaborative culture and providing genuine opportunities for professional growth.

If you're looking for a role where you'll be trusted, supported and challenged, this is an opportunity to join a business where your contribution genuinely matters.

What's in it for you?

• $35-$40 per hour + Super
• Monday to Friday position
• Free onsite parking
• Join a supportive, close-knit team that values collaboration
• Work for an established industry leader with an outstanding reputation

The Role

As a Customer Service Officer, you'll be the first point of contact for a portfolio of customers, delivering a high level of service while building strong, long-term relationships.

Your responsibilities will include:

• Managing customer enquiries via phone and email
• Processing customer orders and quotations
• Open order management
• Providing product and stock information
• Liaising with internal departments to coordinate customer requirements
• Supporting Account Managers while developing your own product knowledge
• Maintaining accurate customer records and delivering exceptional service throughout the customer journey

About You

We're looking for someone who wants to drive the standard, has the willigness to learn and enjoys building relationships with clients and customers.

You’ll thrive in this role if you:

• Enjoy building relationships with customers
• Take ownership of your work and show initiative
• Are organised and able to manage competing priorities
• Communicate confidently with a range of stakeholders
• Work well within a collaborative team environment
• Are resilient, adaptable and solutions-focused
• Are looking to build a long-term career with a business that invests in its people

Previous experience in customer service, wholesale, trade, manufacturing or industrial environments will be highly regarded (not essential), however we also encourage applications from candidates with transferable customer service experience and a willingness to learn.

Experience using SAP is advantageous but not essential.

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