Customer Service Officer

Evergreen Garden Care is the leading retail garden care company in Europe and Australasia, dedicated to producing high-quality products that help people create better, greener spaces for happier, healthier lives.

We believe in the transformative beauty of green spaces, whether they are vegetable patches, lawns, indoor pots or public park and gardens. Our mission is to inspire and enable anyone, anywhere, to create and maintain a green oasis.

Evergreen Australasia has a proud heritage and offers premium products across several well-known consumer brands, including Scotts, Osmocote, Baileys, Searles, Tui, and Round Up.

Searles has been a trusted name in gardening products for decades, with expertise in composting, fertiliser, and growing media manufacturing. Now a proud part of the Evergreen family, the company is committed to quality, innovation, and sustainability.

• Do the Right Thing: Act with integrity and passion for quality.
• Always Better: Strive for continuous improvement and embrace change.
• Winning Together: Work as a team and create value through collaboration.
• Own It: Deliver on commitments and give the best every day.

Scope

We are seeking a reliable and detail-oriented Customer Service Officer (Permanent) to join our team at the Searles Kilcoy facility (1 hour northwest of Brisbane). This role is responsible for supporting day-to-day customer service operations, including order processing, communication, and administrative tasks. The successful candidate will be a confident communicator with strong organizational skills and a commitment to delivering excellent service.

Responsibilities

• Process customer orders and generate invoices
• Perform accurate data entry and maintain records
• Communicate effectively with internal departments and external customers
• Provide administrative support
• Answer incoming phone calls and provide professional assistance

Education and/or Experience

• Minimum 2 years’ experience in a customer service
• High level of computer literacy, including proficiency in Microsoft Office Suite
• Strong attention to detail and time management skills

Availability & Working Hours

• Full-time position
• Applicants must be available Monday to Friday, with a spread of hours between 7:00am and 6:00pm

What will you get working at Evergreen?

• A supportive, high-energy workplace where your contribution is valued and every day feels different
• Health & wellbeing initiatives to keep you safe, supported, and performing at your best
• Quarterly peer‑to‑peer recognition awards and celebration of service milestones
• A strong sense of community, with regular team events and social activities
• Enjoy a paid day off for your birthday – celebrate on us

The successful candidate will be required to undergo a pre-employment medical and right to work check.

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