Customer Service Executive

Junior Membership Executive (Temporary 6–8 Week Contract)

Location: Hybrid Working

Pay Rate: £14.00 per hour

Contract: Temporary (6–8 Weeks)

Hours: Full-Time

Start ASAP

About the Role

Our client, a professional membership organisation, is looking for a proactive and customer‑focused Membership Executive to join a busy membership team on a temporary basis for 6–8 weeks.

This role sits within a fast‑paced call centre‑style environment and requires someone who is comfortable handling a high volume of member enquiries while providing excellent customer service. Alongside membership administration, you will support members with event‑related enquiries, registrations, and administrative processes.

Key Responsibilities

• Act as the first point of contact for member enquiries via telephone and email.
• Handle a high volume of inbound and outbound calls in a professional and efficient manner.
• Respond to member and customer queries regarding events, cancellations/changes on bookings.
• Update and maintain membership and event records within the CRM system.
• Resolve enquiries and issues promptly, escalating where appropriate.
• Support member engagement and retention activities.
• Deliver excellent customer service while working to service standards and team targets.

About You

• Previous experience within a membership, customer service, contact centre, or call centre environment.
• Strong administrative skills and excellent attention to detail.
• Experience dealing with event administration or event‑related enquiries would be advantageous.
• Excellent verbal and written communication skills.
• Confident using CRM systems and Microsoft Office applications.
• Ability to prioritise workload and manage multiple tasks in a busy environment.
• A positive, flexible, and professional approach to customer service.

What's on Offer?

• £14.00 per hour.
• Hybrid working arrangement.
• Opportunity to gain experience within a professional membership organisation.
• Friendly and supportive team environment.

Membership Bespoke is acting as a recruitment partner on behalf of our client. Applications are welcomed from candidates of all backgrounds and we are committed to promoting equality, diversity and inclusion throughout the recruitment process.

#J-18808-Ljbffr