Customer Service Coordinator

About the Role

Are you an experienced administrator who thrives in a fast-paced environment and enjoys delivering outstanding customer service? Acting as a key point of contact, you will coordinate customer enquiries, support daily operations and ensure effective communication between customers and internal teams. This role requires strong communication skills, the ability to manage competing priorities and a commitment to delivering exceptional customer service.

This position is ideal for someone who enjoys problem-solving, building strong relationships and managing multiple priorities in a dynamic environment.

Key Responsibilities

• Coordinate and respond to customer enquiries, requests and service issues
• Liaise with external customers and internal operational teams
• Maintain accurate records, reports and documentation
• Assist with customer communications and service notifications
• Provide administrative support across a range of operational activities
• Process timesheets, reimbursements and general administrative requests
• Support reporting and continuous improvement initiatives
• Manage multiple priorities and ensure timely resolution of enquiries

About You - Essential

• Experience in administration, customer service or complaints management
• Excellent written and verbal communication skills
• Ability to liaise professionally with customers and operational staff
• Strong organisational skills with the ability to prioritise multiple tasks
• High attention to detail and accuracy
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications
• Strong problem-solving skills and customer-focused approach

Desirable

• Certificate II or III in Administration, Business or Communications
• Experience within utilities, infrastructure, government or service delivery environments
• Experience coordinating responses across multiple stakeholders

Benefits

• 6-month temporary assignment commencing in August
• Diverse and fast-paced role
• Supportive and collaborative team environment
• Opportunity to gain valuable experience in an essential services environment

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Special Measures:
This vacancy is open to all applicants, however it forms part of a Special Measures Recruitment Plan to support increased employment of Aboriginal people within the Northern Territory Public Sector. Eligible applicants may be given priority consideration.

Applicants must have the right to work in Australia. Only shortlisted candidates will be contacted.

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