Customer Service Coordinator

Bundaberg Sugar Ltd, the iconic Queensland Company with over 130 years of experience in the sugar industry, is looking to appoint a Customer Service Coordinator located at Spring Hill, Brisbane.

At Bundaberg Sugar, we pride ourselves on delivering outstanding customer service and creating lasting relationships with our clients. We are looking for a dedicated and friendly Customer Service Coordinator to join our energetic team.

About the Role

As a Customer Service Coordinator, you will play a crucial role in ensuring the smooth operation of our office and providing excellent service to our clients. This is an office-based position involving various responsibilities, including order entry, phone support, order tracking, and general office duties.

This position is available on a permanent full-time basis; however, we are also open to considering part-time arrangements for the right candidate.

Key Responsibilities

• Accurately process and enter customer orders into our system.
• Handle incoming calls from clients and address their inquiries promptly and professionally.
• Proactively follow up on orders to obtain estimated time of arrivals and provide updates to clients.
• Confirm the receipt of orders and ensure accurate documentation.
• Address customer inquiries and provide information about products or services.
• Assist with various office tasks to contribute to the overall efficiency of the workplace.

About You

• Previous experience in a customer service or administrative role is preferred.
• Strong communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Proficiency in using office software and systems.

Why Join Us?

• Work with a reputable Australian brand.
• Supportive and collaborative team environment.
• Convenient Spring Hill location.

At Bundaberg Sugar, every employee is valued, and we are committed to creating an equal employment opportunity workplace.

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