Customer Service Consultant

Customer Service & Logistics Coordinator

Are you passionate about delivering exceptional customer service and ensuring smooth logistics operations? We are seeking a Customer Service & Logistics Coordinator to join our team in Prestons. This is a fantastic opportunity to work with a leading pet supply company and play a key role in their customer and operations success.

About the Role

• Manage customer enquiries and provide timely, professional support.
• Process orders accurately and ensure they flow seamlessly from entry to dispatch.
• Coordinate logistics tasks, including carrier communication, transport follow-ups, and consignment creation.
• Support warehouse and operations teams with accurate information and updates.
• Handle invoicing queries and maintain data integrity for smooth billing processes.

What We're Looking For

• Strong customer service skills with a proactive, solution-focused approach.
• Excellent communication skills (phone and email).
• Ability to manage multiple priorities
• Experience in logistics coordination or similar roles is highly desirable.
• High attention to detail and strong administrative skills.

Why Join Us?

• Work with a reputable brand in a great team
• Be part of a supportive team that values accuracy and customer satisfaction.
• Opportunity to contribute to continuous improvement and operational excellence.

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