Customer Service Assistant

Royal Flying Doctor Service – Alice Springs NT

About the Royal Flying Doctor Service South Australia & Northern Territory (RFDS SA/NT)

We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural, and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive, and better-connected health service provider for all Australians.

Watch stories about our people, patients and the communities we serve at finestcare.com.au

About this Opportunity

As a Customer Service Assistant, you will be responsible for providing an exceptional visitor experience in the way visitors are greeted and guided through the RFDS Alice Springs Tourist Facility. Our Alice Springs Tourist Facilities provides an opportunity for the public to learn about the history, staff, and patients of the Royal Flying Doctor Service and their heroic stories, in a technology driven and interactive environment.

We believe our people – all of our people – keep the Royal Flying Doctor Service flying.

In this role, you will be motivated to:

• Provide an engaging visitor experience through a brief and informative talk on the operations of the RFDS and advocate for the communities we support and serve whilst guiding them through the various visitor experiences at the Facility.

• Maintain and assist with various retail and sales tasks including group bookings, ticketing, point of sale services, re-stocking products, displays and stock takes.

About You

To be considered for this role you require:

• A professional and respectful approach with appropriate written, verbal and interpersonal skills to confidently liaise with a diverse range of people
• Ability to prioritise tasks whilst contributing positively within a wider team environment.
• Previous experience in tourism, retail or cash handling environment.
• Good availability to work across Monday to Sunday (generally between the core hours of 9am-5pm) with occasional work outside core hours for functions

Our Benefits

As part of our team, you can expect to be provided with challenging, interesting work and be supported to achieve your best. RFDS SA/NT offers a supportive environment where our people are valued, and professional development is encouraged.

Our people receive the following benefits:

• Employee Values Awards.
• Reward and Recognition program.
• Employee Assistance Program.
• Comprehensive orientation program for new starters.
• Learning management system, and;
• Generous annual salary packaging options to reduce your taxable income including:

• Salary packaging up to $15,899 per year towards loans, rent and bills.
• Salary packaging of an additional $2,650 per year towards a meal and entertainment card.

Further Information

To access the Position Description, please email ***************@flyingdoctor.net

For a confidential discussion in relation to the position, please contact Robyn Lacey, People and Culture Business Partner on 0475 045 ***.

Applications

Applications close at 11:59pm on 10th August 2026.

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

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