Customer Service and Office Coordinator

CULLIGAN NIAGARA

Customer Service & Office Coordinator

Niagara Region, ON | Full-Time | Compensation Based On Experience

About Culligan Niagara

Culligan Niagara is a trusted leader in water treatment solutions, proudly serving residential and commercial customers throughout the Niagara Region. We are committed to delivering exceptional service, innovative products, and a customer experience that sets us apart. As we continue to grow, we are looking for a motivated and detail-oriented team member to join our office.

Role Overview

The Customer Service & Office Coordinator is the first point of contact for our customers and plays a vital role in the day-to-day operations of our office. This position combines front-line customer service with administrative and scheduling responsibilities, requiring someone who is equally comfortable speaking with customers and managing detailed back-office tasks.

Key Responsibilities

• Support cross-functional admin tasks as the role evolves — this position is expected to grow with the business
• Serve as the primary point of contact for customers, both in person and by phone, providing professional and friendly service at all times.
• Handle cash transactions, process payments, and maintain accurate transaction records.
• Schedule and coordinate service calls, dispatching technicians efficiently to meet customer needs. Schedule deliveries.
• Prepare and process customer invoices and work orders accurately and in a timely manner.
• Manage customer billing accounts including billing cycles, account adjustments, and payment tracking across residential and commercial accounts.
• Manage warranty inquiries and claims, ensuring issues are resolved promptly and in accordance with company policy.
• Address and resolve customer concerns and complaints with empathy, professionalism, and a commitment to satisfaction.
• Maintain accurate customer records and data entry using company software systems.
• Perform general office administration tasks including email correspondence, filing, and document management.
• Collaborate with the service and sales teams to ensure seamless customer experiences.
• Maintain a clean, organized, and welcoming front office environment.

What We're Looking For

• Previous experience in a customer-facing role; experience in a service industry is an asset.
• Strong interpersonal and communication skills with a genuine desire to help people.
• Demonstrated ability to handle customer complaints and resolve issues professionally.
• Comfortable handling cash transactions and basic bookkeeping.
• Proficient with computers and common office software (email, scheduling tools, invoicing platforms).
• Proficient in Microsoft 365 specifically — Excel, Word, Outlook, and Teams are used daily
• AI literate — actively uses AI tools (ChatGPT, Claude, etc.) to improve workflows and productivity; not just surface-level familiarity. Confident prompting and creative application preferred
• Experience with billing or account management software an asset; AVS/TMS training will be provided
• Exceptional attention to detail and strong organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced office environment.
• Self-motivated, reliable, and a team player.
• Prior experience with invoicing, scheduling software, or CRM systems is an advantage.

The Person — Beyond the Resume

Takes initiative — identifies inefficiencies and acts on them without being asked

Brings ideas to the table and participates actively in team discussions

Thrives in a growing, evolving business — comfortable when processes change and new tools are introduced

Positive energy that contributes to the culture rather than dragging it down

Health & Wellness Alignment

Genuine interest in health and wellness is a strong asset — Culligan Niagara operates

PuraHome, a wellness-focused brand covering clean water, air quality, and alternative

health products

Candidates who connect authentically with this space will thrive in our environment

Hours

Monday to Friday, 8:00am – 5:00pm (five day work week)

What We Offer

• A supportive and collaborative team environment.
• Competitive compensation based on experience.
• Opportunity to grow with a well-established, community-focused company.
• Full-time, stable employment in the Niagara Region.

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