CUSTOMER SERVICE AGENT

Responsibilities

• Answer and follow-up on calls, emails and faxes from customers on different issues such as lead times, price requests or after-sales service;
• Inform clients and negotiate solutions and cost charges with them;
• Process orders on various computer systems;
• All other related tasks.

Requirements

• Secondary V and/or experience of 3-5 years in customer service (experience in manufacturing sector, an asset);
• Essential written and spoken bilingualism;
• Knowledge of Microsoft Office Suite software;
• Has good organizational skills, good sense of priorities, collaborates well with others, is focused towards the customer and is self-reliable.

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