Customer Service Agent Danish : Airline

Start: 19.10.26

Monday - Friday 07:00 - 19:00, Saturday - Sunday 09:00 - 18:00

Employment contract for full time (1st contract - 3 months, after probation period, we extend the contract to fixed-term according to business needs and Employee's performance)

Salary -11 000 PLN gross/per month

Airline Services

Tasks:

• Perform inbound calls, chats in Danish
• Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client.
• Change the reservation both in time and destination, change of personal data
• Handle special service requests (wheelchairs, special assistance, animals)
• Deal with cancellation and refund of tickets
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.

Requirements:

• Fluency in Danish (C1 level) and English (B2 level).
• Strong communication skills and service-oriented mindset.
• Positive energy, enjoy communicating with customers and colleagues
• Previous experience in Customer service, digital service platforms and CRM tools is an advantage

Benefits

• Danish - 11 000 PLN gross monthly
• Relocation package: flight and 7 nights at the hotel.
• Private medical care (Luxmed)
• Group insurance program, sports, and leisure program
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential
• . Training and development programs.
• A very dynamic and international work environment with plenty of career opportunities
• . Social activities, events, and celebrations .

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