Customer Service Administrator

Stott Hoare sells and services leading technology brands including Microsoft, Lenovo, Dell, and HP. Our customers are large corporations, government departments, health‑care providers, and schools. Since computers are so essential in the workplace, in education and at home, we understand the importance of resolving problems promptly and efficiently.

The Role

The Customer Service Administrator (CSA) at Stott Hoare plays an integral role in managing customer support requests, engaging our technical teams, and expediting solutions. The role is permanent, full‑time, from Monday to Friday, 40 hours per week, from 8 am to 5 pm at the company’s Herdsman headquarters. Training on the company’s operating and accounting software, systems and processes will be provided to ensure a high level of competency.

Respect for customers and colleagues is paramount in working as a team to achieve the best possible outcomes. Regular communication with customers, colleagues and suppliers is essential in achieving the best outcomes. Managing customer expectations is crucial especially when solutions depend on the arrival of components from distant suppliers.

The CSA is responsible for coordinating customer device collections and drop‑offs. As well as monitoring all customer support requests, setting priorities, expediting solutions and processing transactions including quotations, purchase orders and invoices.

The CSA is the "face of the company" and will be responsible for greeting customers at reception as well as handling customer phone calls and queries.

The CSA reports to the Technology Group Manager.

#J-18808-Ljbffr