Customer Service Admin
Rashi Joshi
Job Description
Location: South of the River, Perth
Pay Rate: $37 per hour + super
Contract: 2-3 Month Temporary Contract
About the Company
Our client is a well-established Australian business within the manufacturing industry, supplying high-quality products to both residential and commercial customers. Due to increased workload, they are seeking an experienced Customer Service Administrator to join their team and provide support across customer service, order coordination, and general administration.
About the Role
This is a busy and varied role where you will act as a key point of contact for customers, supporting the end-to-end process from initial enquiries through to order completion. Working closely with internal production and operations teams, you will ensure customers receive timely updates and an exceptional level of service.
Key Responsibilities
- Responding to customer enquiries via phone and email
- Processing customer orders and updating information within company systems
- Coordinating order schedules and liaising with internal production teams
- Providing customers with updates regarding order progress and delivery timeframes
- Preparing quotations and processing customer requests
- Managing customer records and ensuring data accuracy
- Handling general administration, filing, and documentation requirements
- Assisting with invoicing and purchase order administration
- Building and maintaining positive relationships with customers and suppliers
- Supporting the wider team with day-to-day administrative tasks
About You
- Previous experience in a customer service, administration, or order processing role
- Strong communication skills and a professional phone manner
- Excellent organisational skills and attention to detail
- The ability to multitask and manage competing priorities
- Experience using CRM, ERP, or similar business systems
- Intermediate Microsoft Office skills, including Outlook, Word, and Excel
- A proactive attitude and willingness to support a busy team environment
What's on Offer?
- Immediate start opportunity
- $37 per hour + super
- 2-3 month temporary assignment
- Supportive and collaborative team culture
- Varied role with a mix of customer service and administration responsibilities
- South of the River location with onsite parking available