Customer-Focused Technical Account Manager

Join CrowdStrike as a Technical Account Manager I, focusing on customer success within cybersecurity. Use your technical problem-solving skills and commitment to customer service in this impactful role. In this position, you will be the technical liaison for customers, enhancing their experience with our advanced AI-native platform.

Responsibilities include onboarding new clients, performing health checks, and ensuring timely resolution of cases. Collaborating with various teams will be critical to identify and resolve customer issues effectively. Key Responsibilities: • Augment customer support with technical expertise • Manage business reviews and health checks quarterly • Liaise with internal teams for case management • Participate in on-call rotation for efficient service • Identify and mitigate renewal risks Requirements: • Bachelor’s degree or relevant experience • 3+ years in a technical support role • Familiarity with enterprise web technologies • Strong verbal and written communication skills • Proven ability to solve technical challenges Utilize your skills to enhance customer relationships and success with CrowdStrike. #J-18808-Ljbffr