Customer Account Manager

Responsibilities

• Proactive support and service to an assigned portfolio of small to medium‑sized clients via telephone or email
• Account maintenance, growth, increased profitability, overall client satisfaction, and projects to enhance profitability of the client relationship
• Understand and sell the whole card payment product suite including Dynamic Currency Conversion, Multi Currency Conversion, Elavon Payment Gateway and other value added solutions
• Ensure upselling and cross selling where appropriate is introduced
• Maintain awareness of the business market, card payment industry, competitors and internal activities
• Follow up on each account with customers to ensure understanding of the offering / promotion
• Achieve set monthly targets and KPI's set by line manager
• Provide accurate reports on daily, weekly, monthly activity, including inbound and outbound calls
• Responsible for forecasting revenue & in year new business
• Update the CRM systems with outcomes of communications with the customer
• Act as the escalation point for both internal and external client issues

Requirements

• At least 2 years' experience in a customer account management role in a sales driven environment
• Evidence of consistently hitting and overachieving revenue targets
• Ability to prioritize and manage a large portfolio with a strong focus on retention and growing your book of business
• Excellent time management and organisational skills
• Proven ability to develop and maintain relationships at all levels of a company
• Broad commercial and financial acumen and awareness of issues involved in negotiating and has ability to negotiate logically and constructively
• An influential and highly effective communicator (verbal/non‑verbal/written) with strong interpersonal skills
• A team player able to work and support colleagues across a multinational organisation
• A willingness to accept change and the ability to maintain effectiveness in a changing environment
• Strong relationship building and influencing skills
• Leaving Certificate or equivalent as standard

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