Community Manager

Job Title: Community Manager Location: Mumbai Experience: 4 - 6 + years in hospitality, reservations, and community management --- About the Role We are looking for a dynamic and customer-focused Community Manager to oversee daily operations of our coworking space and ensure exceptional client experiences. The ideal candidate will have a strong background in hospitality, reservations, and front-office operations, with proven ability to drive customer satisfaction and operational efficiency. --- Key Responsibilities · Manage day-to-day operations of the coworking space, ensuring high occupancy and client satisfaction. · Respond to customer inquiries via phone, email, and chat, maintaining quick and effective communication. · Coordinate with internal teams to streamline service delivery and enhance client retention. · Process transactions, maintain accurate service reports, and ensure compliance with company standards. · Build strong relationships with clients and proactively address their needs. · Support upselling initiatives and contribute to revenue optimization. --- Required Skills & Competencies · Customer Relationship Management (CRM) tools and systems (Opera, OnQ, SynXis). · Strong knowledge of Front Office & Reservation Operations. · Excellent communication and problem-solving skills. · Ability to work collaboratively with teams and manage multiple priorities. · Proficiency in MS Word and PowerPoint. · Adaptability, decision-making, and a customer-first mindset. --- Qualifications · Bachelor’s degree in hospitality management or related field preferred. · 6+ years of experience in hospitality, reservations, or community management. · Prior experience in coworking space management is a plus. --- Why Join Us? · Opportunity to work in a dynamic, client-centric environment. · Growth-oriented role with exposure to operations and customer engagement. · Collaborative team culture and professional development opportunities.