Collection Manager

Company Description Neu Money is on a mission to support individuals in building credit responsibly and achieving financial empowerment. We aim to create inclusive and transparent credit-building tools that ensure everyone, from newcomers to the financially underserved, has the opportunity to thrive. Powered by a diverse global team across multiple continents, Neu Money is committed to fostering financial stability and opportunities for people worldwide. We believe in innovation and fairness, providing a foundation for people to accelerate their financial journey and achieve their goals. If you're passionate about driving positive change in the financial industry, join us in building something Neu. Overview: We are looking for an experienced US collections leader to take ownership of and grow our existing collections operation in India. This role will build out a small, elite team of collectors, establish a dedicated workspace, and drive significant improvements in recovery outcomes. This role is open across multiple cities. We are hiring the best leader regardless of location, and the team will be built in whichever city our chosen candidate is based.

Reports directly to the Chief Risk Officer. Responsibilities: Scout and secure an office space in your city to serve as the team's base of operations Recruit and hire a small team of elite US collections agents Manage the team day-to-day, including coaching, performance management, and call quality assurance Take ownership of existing scripting, dialer configuration, and contact strategy Handle escalated customer situations Primary KPI will be pickup-to-payment conversion rate Experience & Requirements: Extensive experience in first-party US credit card collections Experience managing or leading collections teams Strong familiarity with US collections compliance landscape Comfortable operating independently with minimal oversight Must work US hours Cities: Mumbai, Gurugram, Hyderabad, Bangalore