Client Services Manager

Company Description Mesh Entertainment is a full-stack creative marketing agency specializing in real estate.

Role Description This is a full-time, on-site Customer Service Manager role based in Mumbai.

Location: FORT, MUMBAI

Work Expectations:

• lead and oversee the customer support function, ensuring high levels of client satisfaction and consistent service delivery across all touchpoints.
• Managing customer service workflows, responding to client inquiries, resolving escalations, monitoring service quality, and tracking key performance metrics.
• Collaborating with internal design, edit and production teams, analyzing feedback to improve processes, and implementing best practices that enhance the overall client experience.
• Act as 1 point contact for our clients

Qualifications

• 1-2 years experience in Customer Service Management and design and marketing agency
• Excellent Communication skills, including clear verbal and written communication and the ability to present information to stakeholders.
• Solid Analytical Skills to interpret customer data, identify trends, and recommend service improvements.
• Prior experience managing customer-facing teams in marketing, real estate, or a related industry is preferred.
• Ability to work on-site in Mumbai and collaborate effectively with cross-functional creative and marketing teams.

NO WFH. NO REMOTE JOB

Email: [email protected]