Front Desk Manager
Joey's Hostel
Job Description
Front Desk Manager – Joey’s Delhi
Location: Delhi
Department: Front Office / Guest Experience
Employment Type: Full-Time
Experience: 2–5 years preferred
Industry Preference: Hostel / Backpacker Hostel / Boutique Hospitality
Joey’s Delhi is a vibrant hostel built around affordable travel, great experiences, and bringing people together. We are looking for a Front Desk Manager who understands that a hostel is much more than a place to sleep.
We need someone who can lead from the front, make guests feel welcome, solve problems quickly, drive revenue, and keep the front desk running smoothly.
As the Front Desk Manager, you will be the face of Joey’s Delhi and play a key role in shaping the guest experience.
You will lead the front desk team, manage day-to-day operations, handle guest interactions, improve occupancy and revenue opportunities, and ensure that every guest leaves with a reason to recommend Joey’s.
This is a hands-on role. We are looking for a go-getter who doesn't wait for problems to be solved — they take ownership and get things done.
The Ideal Candidate
- Pleasant, warm and confident personality
- Excellent communication and interpersonal skills
- Go-getter attitude with strong ownership
- Naturally comfortable talking to strangers and building relationships
- Energetic and enthusiastic about hospitality and travel
- Guest-first mindset without compromising business objectives
- Ability to remain calm and solution-oriented under pressure
- Someone who can lead a team while still being hands-on
- Strong commercial mindset — understands that the front desk can also drive upselling, extensions, activities and revenue
- Hostel / backpacker hostel experience preferred
- Experience with hotel/hostel PMS and OTA platforms preferred
- Comfortable working in a fast-paced environment
- Flexible with shifts, weekends and public holidays
1. Front Desk Operations
- Manage the daily operations of the front desk
- Ensure smooth check-ins, check-outs and guest requests
- Maintain accurate reservations, payments and guest records
- Monitor room/dorm availability and ensure effective inventory management
- Coordinate closely with Housekeeping and other departments
- Ensure all SOPs are followed consistently
- Handle cash, billing and shift handovers accurately
- Be the face of Joey’s Delhi
- Welcome guests with warmth and enthusiasm
- Build rapport with guests and create a friendly hostel atmosphere
- Proactively identify and resolve guest concerns
- Handle complaints professionally and turn negative experiences into positive ones
- Encourage guests to participate in hostel activities and experiences
- Gather guest feedback and identify opportunities to improve the experience
- Maintain strong ratings and reviews across OTA platforms
- Lead, train and motivate the front desk team
- Prepare and manage staff schedules
- Conduct effective shift handovers
- Monitor team performance and service standards
- Coach team members on guest interaction, upselling and problem-solving
- Ensure discipline, grooming and professional standards at the front desk
The Front Desk Manager should think beyond operations.
- Drive upselling of private rooms, upgrades, extensions and additional services
- Identify opportunities to increase revenue from existing guests
- Encourage direct bookings and repeat stays
- Monitor occupancy and room/dorm availability
- Work with the Sales and Marketing teams to maximise demand
- Identify opportunities around local events, exhibitions and high-demand periods
- Help improve conversion from enquiries and walk-ins
- Track key front-office revenue metrics
- Help create a lively and social hostel environment
- Coordinate with the team on hostel events and activities
- Encourage guest participation
- Build relationships with travellers and local partners
- Understand what makes hostel guests different from conventional hotel guests
- Ensure Joey’s feels like a community, not just accommodation
Success in this role will be measured through:
- Guest satisfaction and review scores
- Front desk operational efficiency
- Check-in/check-out accuracy
- Guest complaint resolution
- Upselling and additional revenue
- Direct booking conversion
- Repeat guest business
- Team performance
- SOP compliance
- Overall guest experience
Preferred:
- 2–5 years of experience in hospitality/front office
- Prior experience in a hostel or backpacker hostel is strongly preferred
- Experience managing a front desk/team
- Familiarity with PMS and OTA platforms
- Good command of English; Hindi is an advantage
- Graduate/Diploma in Hospitality or related field preferred
More important than qualifications:
We value attitude, energy, ownership and guest-handling ability. Someone with the right attitude and strong hostel experience can be a better fit than someone with a conventional hotel background but limited guest engagement.
You will fit in if you:
Talk to people easily.
Take ownership.
Solve problems instead of making excuses.
Enjoy meeting travellers.
Can motivate a team.
Think about revenue, not just operations.
Stay positive when things get hectic.
Want to make things happen.
rather than:
“That's not my job.”
We want to hear from you.
- Work in a young, energetic and traveller-focused environment
- Meet travellers from across India and the world
- Opportunity to grow within the hospitality industry
- High ownership and independence in the role
- Be part of building a strong hostel community in Delhi
- Performance-driven growth opportunities
If you are an energetic hospitality professional with a pleasant personality, strong ownership and a genuine passion for hostels and travellers, we would love to meet you.
- Experience the job. Own the role. Make Joey’s better every day.