Change Management Lead

About the role

You are accountable for the partner’s transformation succeeding: the right problems chosen, the sponsor active, the change adopted. You operate at C-level and at depot level in the same week. Where a technical decision does not serve adoption, you decide.

What you'll do

• Own the partner’s change outcome — not a comms plan, not a training calendar, measured adoption after go-live.
• Diagnose resistance (money, status, workload) before prescribing training or process.
• Coach partner executives who do not report to you; keep the sponsor active through the full cycle.
• Decide which problems the squad works on, in conversation with the Technical Implementation & Delivery Manager and the Senior Developer.
• Build and run the change approach using a structured methodology (Prosci ADKAR, Kotter, HCMBOOK or equivalent) through to behaviour change.
• Mobilise BEES pillars and Solutions Engineering through the TIDM; escalate when a technical shortcut would kill adoption.
• Travel with the squad into warehouses, call centres and depots — this role is not done from a meeting room.

What you'll need

• Strong experience in consulting or corporate transformation, and minimum 3 years leading organisational change end-to-end, and minimum 2 years on technology-enabled or digital transformation, and exposure to consumer goods, retail or distribution.
• Experience leading change using a structured methodology through to measured adoption, not only to go-live.
• Demonstrated ability to influence without authority and to coach senior executives who do not report to you.
• Track record of working inside another company’s operation, at leadership level and on the floor in the same week.
• Able to operate amid ambiguity, shifting priorities and incomplete information.
• Strong English and Spanish (both written and spoken).
• Bachelor’s degree.

Desirable

• Prosci Certified Practitioner, CCMP, APMG Change Management Practitioner, or HCMBOOK. Certification is preferred, not a gate.
• Experience with route-to-market or distributor transformation.
• A second language relevant to the pilot markets.

More about you

• Your examples name a behaviour that changed or a result that moved — not only deliverables.
• You do not reach for formal authority in influence stories.
• You can describe what a failure taught you.
• You are credible and composed in front of a partner’s owner.

What We Offer

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied