Change Management Analyst

Change Management Analyst (10 month contract) Location: Edmonton, AB / Hybrid Staffing Placement OpportunityKey Responsibilities Support the development and execution of internal and external Organizational Change Management (OCM) strategies across multiple system releases. Draft, coordinate, and manage internal and external communications, including key messages and stakeholder-facing materials. Monitor adoption metrics, stakeholder inquiries, resistance, and user feedback, and support appropriate follow-up activities. Identify training, communication, and change readiness gaps and address them through targeted OCM interventions. Lead post-release feedback collection and analysis to assess impacts, user experience, and adoption. Translate insights into actionable recommendations and response plans to support sustained adoption. Collaborate with internal teams to ensure OCM activities align with project objectives, release schedules, and broader program goals. Contribute to continuous improvement by identifying lessons learned and opportunities to enhance OCM approaches across releases. Mandatory Skills Bachelor’s degree in a related field.

PROSCI or CCMP certification. 5 years of experience developing and delivering communications and presentations to multiple levels within an organization, including Executive Management, Management, Program Sponsors, Steering Committees, Branch Managers, and End Users. 5 years of experience developing change management deliverables, including Change Strategies and Plans, Training Strategies and Plans, Stakeholder Impact Assessments, and Communication Plans. 5 years of experience with written and verbal communications, including drafting business and technical documentation. Desired Skills 3 years of experience articulating and translating technical language for non-technical audiences, both verbally and in writing. 3 years of direct experience in change facilitation. 3 years of experience defining and measuring project change success metrics and progress. 3 years of experience fostering effective working relationships with leadership and stakeholders. 3 years of experience with both business and IT change, including communicating changes using various communication methodologies. 3 years of experience working on multiple tasks or initiatives simultaneously within strict timelines. Note: this is an opportunity with a Microserve client