Business Manager / Community Manager

Role Overview: The Business Manager & Community Manager will bridge internal operations and external customer engagement. The successful candidate will answer inbound calls, understand and qualify needs, route inquiries to the right team members, and maintain a strong brand presence through timely responses to Instagram DMs, comments, and other social media messages. This role is critical in ensuring that no lead, inquiry, or customer request falls through the cracks.

Key Responsibilities: 1. Inbound Management Answer incoming calls in a professional, polite, and timely manner. Understand the caller's requirement, qualify the need, and capture essential details accurately.

Route each inquiry, call, or lead to the appropriate team member based on the nature and urgency of the request. Maintain clear records of incoming calls, lead details, follow-ups, and pending actions. Ensure that all new leads and customer inquiries are acknowledged and followed through without delay. 2.

Community Engagement Manage direct messages, comments, and inquiries on Instagram and other social media platforms. Respond to followers, customers, and prospects using a warm, professional, and consistent brand voice. Monitor social platforms regularly to ensure timely engagement and strong response standards.

Escalate sensitive issues, customer complaints, and sales opportunities to the relevant internal team member. Help strengthen Veedu and Co.'s online presence by maintaining a responsive and customer-friendly digital community. 3. Business Operations Support Assist with scheduling calls, appointments, meetings, and follow-ups for internal teams.

Support workflow coordination by tracking open inquiries, pending responses, and daily communication status. Prepare basic reports on call volumes, lead status, response times, and follow-up activity when required. Provide general administrative support to improve business efficiency and communication flow.

Work closely with management to ensure customer communication aligns with business priorities and service standards. Qualificarion: Bachelor's degree preferred; relevant experience may be considered in place of formal education. 1-3 years of experience in customer service, front office coordination, business operations, social media management, or a similar client-facing role. Excellent verbal and written communication skills in English & Malayalam; additional languages are an advantage.

Strong organizational ability with the confidence to multitask across calls, messages, scheduling, and reporting. Hands-on comfort with Instagram, WhatsApp, social media messaging, spreadsheets, and basic reporting tools. A proactive, dependable, and solution-oriented working style with strong attention to detail.

Ideal Candidate Profile: Communication: Clear, confident, and professional phone and written communication. Brand Voice: Ability to represent Veedu and Co. consistently across public and private digital channels. Coordination: Strong follow-through on routing, scheduling, updates, and internal hand-offs.

Benefits: Competitive salary aligned with experience and responsibilities. Paid time off, public holidays, and leave as per company policy. Professional development and growth opportunities in business operations and community management.

Opportunity to work closely with leadership and contribute directly to brand growth. Collaborative, supportive, and fast-paced work environment. Performance-based recognition and advancement opportunities.

Travel Allowance Internet Reimbursement