Avaya UC/CC Engineer
Infinite Computer Solutions
Job Description
Urgent Opportunity for Avaya UC/CC Engineer.
Location:- Bangalore
Notice Period:- Immediate to 30 days.
Job Desciption:-
Lead production patching, upgrades, and migration activities across complex Avaya UC and Contact Center environments, ensuring successful execution through MOP-driven implementations and rigorous validation practices.
Key Responsibilities
• Plan and execute production patches, upgrades, and migrations following approved MOPs.
• Perform technical validation and health assessments before and after implementations. • Lead critical maintenance activities and manage technical escalations during release windows.
• Ensure system stability, risk mitigation, and successful customer outcomes for complex deployments.
Technical Expertise (Version 8.x or Higher)
• Avaya Aura (CM, SM, SMGR), IX Messaging
• Oceana, Analytics, CMS
• Experience Portal, SBC, IX Workforce Engagement
• VMware ESXi 7.x+
Mandatory Qualifications & Skills
• 5+ years of experience implementing patches, upgrades, and migrations in enterprise Avaya environments.
• Strong expertise in MOP-based production deployments and change management.
• Excellent troubleshooting, stakeholder communication, and technical documentation skills.
• Bachelor's degree in Computer Science, Electronics Engineering, or equivalent.