Assistant Manager

Assistant Manager – Service Station Operations

About The Role

Are you a dynamic leader ready to take the reins of a busy service station? We're seeking an experienced Assistant Manager to lead daily operations, manage our team, and deliver exceptional customer service in a fast-paced environment. You'll work as part of a management team of three, ensuring seamless seven-day operations while maintaining the highest standards of safety, compliance, and service quality.

What You'll Do

Store Operations & Customer Service

• Manage all register operations and ensure prompt, courteous service during peak and off-peak periods
• Execute opening procedures (5:00 AM start) including hot food preparation, fuel dips, and store setup
• Execute closing procedures including cash reconciliation and secure store shutdown
• Oversee our busy fried-food service, maintaining quality standards and rapid replenishment during surges
• Respond professionally to customer inquiries and complaints

Leadership & Staff Management

• Supervise and mentor 3–4 Console Operators and Driveway Attendants per shift
• Delegate tasks effectively and maintain clear, consistent direction across all departments
• Lead by example with a hands-on approach—willing to jump in and perform any task

Fuel, Inventory & Cash Management

• Monitor fuel sales and drive-offs; perform accurate daily fuel dips and maintain meticulous records
• Conduct regular stocktakes and manage merchandise pricing and stock levels
• Reconcile daily cash banking, process coin requests, and ensure secure bank delivery
• Oversee warehouse, freezer, and beverage refrigerator organisation

Food Safety & Compliance

• Oversee safe food preparation and handling procedures
• Ensure regular temperature checks of all refrigeration units and maintain records
• Prepare and oversee sushi preparation when scheduled
• Report equipment issues immediately and enforce all safety and security procedures

What You'll Bring

• Leadership experience: Proven supervisory background in any field; ability to motivate, coach, and manage staff performance
• Operational excellence: Strong ability to manage complex daily workflows, multitask across departments, and maintain high standards under pressure
• Customer service focus: Excellent communication skills, professional presentation, and a calm, courteous approach
• Problem-solving: Sound judgment and decision-making in fast-paced, high-volume environments
• Resilience & reliability: Stamina for long shifts (including 5:00 AM starts and 11-hour weekend shifts), flexibility for weekends and public holidays, and commitment to the role
• Hands-on mindset: Willing to perform any task regardless of job title—true team player mentality
• Attention to detail: Accuracy in cash reconciliation, record-keeping, and compliance documentation

Desirable Qualifications

• Nationally Accredited Food Safety Supervisor Certificate
• First Aid Certificate

What We Offer

• Free Accommodation – Included as part of your employment package (fully furnished 2 bedroom unit)
• Stable Full-Time Role – Consistent 4-days-on / 3-days-off roster (40 hours/week)
• Career Growth – Hands-on leadership position with mentoring and development opportunities
• Supportive Workplace – Work as part of a collaborative management team with clear reporting to the Managing Director
• Competitive Pay – Attractive remuneration for the right candidate

Physical Requirements

• Ability to stand for extended periods at the register
• Capacity to perform manual handling duties, including receiving and distributing deliveries

Hours

40 hours per week (4-day roster including weekends)

Roster: 4 days on / 3 days off

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