Application Support Analyst, GFT - Halifax

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us! Global Functions Technology (GFT) is part of RBC’s Technology and Operations division.

GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

What is the Opportunity? We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Applies complete knowledge, skills, and practices to perform assignments.

What will you do? Monitor and investigate JCL Batch job executions, troubleshoot failures, and ensure timely resolutions to maintain smoot operations. Ensuring the documentation and tracking of all shift turnover issues.

Contributing to job scheduling and report distribution, as well as data center standards development and enforcement. Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution. What do you need to succeed?

Must have Willing to take a business focused, holistic approach to delivering operations Excellent communication skills (written and verbal) Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness Experience with the incident and problem management lifecycles Experience with SQL & Unix environments Nice-to-have ITIL Framework Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc. IT Systems Operations Experience Working experience with ServiceNow or comparable IT Service Management toolsets What’s in it for you? A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to take on progressively greater accountabilities by doing challenging work Opportunities to building close relationships with clients in other teams and platforms Job Skills Computer Operations Customer Service Enterprise Application Delivery Group Problem Solving Information Technology (IT) Infrastructure Information Technology Infrastructure Library (ITIL) Interpersonal Relationships IT Service Management (ITSM) Job Control Language (JCL) Python (Programming Language) SRE Observability Standard Operating Procedure (SOP) Structured Query Language (SQL) System and Console Operations System Applications Systems Software Unix #J-18808-Ljbffr