Lead Pega Operations & Support Manager

Step into a pivotal role as the Pega Operations and Production Support Lead, where you will manage operational support and drive automation strategies. This hybrid role allows you to work on-site just one day a week. We seek an experienced Pega Operations Lead with 10+ years in IT and a proven track record of leading support teams.

You'll ensure platform stability and spearhead AI initiatives for better operational efficiency. Your leadership will coach team members and ensure quality support standards. Key Responsibilities: • Direct Pega application and infrastructure support teams • Maintain operational stability and swift issue resolution • Lead efforts to reduce incidents and enhance services • Deploy automation and AI to optimize operations • Establish support standards and best practices Requirements: • 10+ years of IT experience required • 5+ years leading Pega Operations & Support teams • Proficient in Pega Architecture and Production Support • Strong in vendor and team management abilities • Exceptional communication and leadership skills Lead the charge in Pega support excellence through innovative strategies and effective team management. #J-18808-Ljbffr