Manager of Client Support Services

Join Ripple in Toronto as a Manager of Client Support Services. Lead a passionate team committed to delivering exceptional client experiences using cutting-edge SaaS. In this leadership role, you'll cultivate a culture of accountability among Client Support Analysts while driving improvements in service delivery.

Your focus on innovative support solutions will ensure swift resolutions to complex issues and maintain high client satisfaction levels. You'll collaborate cross-functionally to advocate for clients and manage escalations carefully. Key Responsibilities: • Inspire and mentor Client Support Analysts for growth • Enhance onboarding experiences for new team members • Directly manage the support queue and issues effectively • Innovate with support tools to boost team efficiency • Track and improve key support metrics, including SLAs Requirements: • 5+ years of hands-on support experience • 2+ years in a managerial role overseeing team members • Experience with SaaS support tools and problem-solving • Ability to handle cross-functional communication effectively • Familiarity with financial principles is advantageous Help Ripple transform client engagements and elevate support standards in Toronto. #J-18808-Ljbffr