Airport Operations Manager

Role : Airport Operations Manager Location : Mumbai Job Summary: We are looking for an Airport Operations Manager to oversee and manage end-to-end airport operations and ensure smooth on-ground execution. The role involves handling daily airport activities, coordinating with multiple stakeholders, managing operational teams/vendors, driving operational efficiency, and ensuring seamless customer experience while adhering to SOPs and compliance standards. The candidate will also be responsible for managing operational costs and supporting P&L objectives for the assigned operations.

Key Responsibilities: Manage day-to-day airport operations and ensure smooth functioning of all operational activities Handle on-ground operations, monitor processes, and resolve operational escalations in real time Coordinate with internal teams, airport authorities, vendors, and service partners for seamless execution Ensure adherence to operational SOPs, safety standards, and compliance guidelines Manage shift operations, manpower planning, and vendor coordination Monitor service quality, customer/passenger experience, and operational efficiency Track operational KPIs, SLAs, process performance metrics, and operational costs Support P&L management by driving cost optimization, productivity improvement, and operational efficiency initiatives Identify operational gaps and drive process improvement initiatives Ensure timely incident resolution and escalation management Work closely with cross-functional teams to support smooth airport functioning Preferred Candidate Profile: Experience in Airport Operations, Logistics Operations, Supply Chain Operations, Hub Operations, or Ground Operations Exposure to operations cost management and P&L ownership Strong stakeholder and vendor management skills Experience in handling fast-paced operational environments Good problem-solving and decision-making abilities Strong communication and team management skills Comfortable working in shifts and managing real-time operations