AIQMS Product Manager

Position: AIQMS Product Manager Location: Kolkata / Bangalore Experience: 12 - 15 years Role Summary Our Client Company is a fast-growing, AI-first unified Customer Experience Management (CXM) platform built specifically for modern contact centers and BPOs. We are looking for a Senior Product Manager who will own the AIQMS product end-to-end . You will act as the bridge between business needs and the technical team .

You will decide what features to build next, make sure the product solves real problems for customers, and help drive its growth. This is a part business analyst and part technical Product Manager role. Key Responsibilities Talk to call center leaders, QA managers, and customers to understand their pain points in quality checking and agent performance.

Create and own the product roadmap for AIQMS — decide which features to build, improve, or remove. Write clear requirements and user stories so the engineering and AI/ML teams know exactly what to build (e.g., real-time alerts, better scoring for compliance, coaching suggestions). Work closely with AI and engineering teams to define how the AI should analyze calls (accents, sentiment, compliance rules, etc.).

Test new features, check results using data, and make sure the product delivers real value (e.g., higher accuracy, less manual work). Support sales and customer success teams during demos, POCs, and client meetings. Track product success using metrics like adoption rate, accuracy of AI scoring, reduction in QA effort, impact on CSAT/AHT, etc.

Qualifications 4+ years of experience as a Product Manager in SaaS / B2B software. Strong understanding of contact center operations , QA processes, compliance, agent coaching, and metrics like CSAT, AHT, FCR. Comfortable working with AI/ML concepts (NLP, sentiment analysis, automated scoring) Experience writing detailed PRDs, user stories, and prioritizing features.

Proven track record of launching and improving B2B products that customers love. Good communication skills — you can explain complex ideas to both technical and non-technical people (customers, engineers, leadership). Experience with enterprise customers in BFSI (banking), telecom, healthcare, or BPO sectors .

Knowledge of integrations with telephony systems, CRMs, and APIs. (preferred) Familiarity with real-time AI features or multi-channel (voice + chat) products. (preferred) Interested Candidates, Kindly forward your CV at [email protected] or (+91)6289828600