Administrative Services Manager

Terms of Employment: Full-time, Permanent

Wage: $58-62.00 per hour

Working Hours: 40 hours per week

Job Duties

1. Oversee and coordinate daily administrative operations supporting SME Network Group’s IT and technical service business, including computer and mobile repair services, POS system projects, and network and cybersecurity service scheduling.
2. Manage administrative workflows related to service intake, job ticket processing, client communication, appointment scheduling, and service completion documentation to ensure smooth operational delivery.
3. Develop, implement, and maintain administrative procedures and internal control systems to support efficient coordination between technical teams, sales staff, and clients.
4. Supervise administrative support staff responsible for handling customer inquiries, service coordination, scheduling, and documentation, ensuring high-quality and timely service support.
5. Monitor and manage administrative budgets and operational expenses, including service coordination costs, office operations, equipment procurement, and vendor-related expenditures.
6. Coordinate recruitment, onboarding, and training of administrative and operational support staff in alignment with business growth and service demands.
7. Liaise with external vendors, suppliers, and service partners to support procurement, equipment supply, and operational requirements related to IT service delivery.
8. Support the use and optimization of internal systems such as CRM platforms, service ticketing systems, scheduling tools, and inventory tracking systems to improve administrative efficiency.
9. Prepare administrative and operational reports for senior management, including service performance summaries, staffing updates, and operational cost analysis.
10. Ensure compliance with internal administrative policies, service standards, and operational procedures across all administrative and support functions.
11. Identify and implement process improvements to enhance efficiency in administrative coordination, service workflow management, and cross-department communication.

Qualifications

1. College diploma in Business Administration or a related field required; bachelor’s degree preferred.
2. Minimum of 3 years of experience in business administration, office management, or a related supervisory role.
3. Experience in the IT or technology service industry is considered a strong asset.
4. Strong understanding of administrative, financial, and operational management principles.
5. Proven ability to lead teams and improve organizational performance.
6. Strong initiative with a focus on process improvement and operational efficiency.
7. Excellent interpersonal and communication skills with the ability to interact across all levels of management and external stakeholders.

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