Admin-Second In Charge

About the Role

We are seeking an experienced and motivated Second in Charge to support the Practice Manager in the day-to-day operations of a busy medical centre. This is a hands‑on role that combines customer service, administration, and leadership responsibilities to ensure exceptional support for healthcare professionals, patients, and the broader practice team.

This is an excellent opportunity for someone with a strong background in medical administration, reception, or customer service who is looking to take the next step in their career.

Key Responsibilities

Healthcare Professional Support

• Compile medical reports and correspondence
• Type letters and manage patient recalls
• Assist with administrative requests from healthcare professionals
• Ensure administrative processes are completed accurately and efficiently

Patient Services

• Welcome and assist patients in a professional manner
• Resolve patient enquiries and concerns
• Register immunisations and maintain accurate records
• Escalate significant issues when required

Administration & Practice Operations

• Banking and daily reconciliations
• Sorting and distributing mail
• Managing faxes and correspondence
• Workers compensation administration
• Batching and billing adjustments
• Transferring patient records
• Scanning and assigning documents to patient files
• Answering incoming calls and managing appointments
• Patient billing and payments
• Supporting practice operations in the absence of the Practice Manager

Workplace Health & Safety

• Promote a positive safety culture within the practice
• Support the implementation of WHS policies and procedures
• Assist with workplace inspections and audits
• Report and follow up on workplace hazards
• Support incident reporting and investigations
• Assist with injury management and return-to-work processes

About You

To be successful in this role, you will have:

• Previous experience in administration, reception, customer service, or healthcare environments
• Strong verbal and written communication skills
• Excellent organisational and problem-solving abilities
• High attention to detail and accuracy
• Strong computer and telephone system skills
• Ability to manage competing priorities in a fast‑paced environment
• A collaborative and team‑focused approach
• The ability to take initiative and work independently when required

What We Offer

• Supportive and collaborative team environment
• Opportunity to develop leadership and management skills
• Ongoing training and professional development
• Meaningful work supporting patient care and healthcare professionals
• Career progression opportunities within a growing healthcare organisation

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