Account Manager

The Opportunity We are actively looking for an Account Manager to join the iContact team and be a strategic partner for our high‑value clients. You’ll be the bridge between their business goals and our powerful marketing automation tools. Your mission is to drive retention, identify growth opportunities, and ensure our customers feel like VIPs.

Key Responsibilities Relationship Management: Act as the primary point of contact for a dedicated portfolio of mid‑market and enterprise accounts. Strategic Consulting: Analyze client campaign metrics (open rates, CTRs, conversions) to provide actionable advice on deliverability and engagement. Retention & Renewals: Proactively manage the renewal process and identify "at‑risk" accounts to prevent churn.

Upselling & Expansion: Identify opportunities where advanced features (like automation or Salesforce integration) or higher‑tier plans can help the client reach their KPIs. Product Expertise: Stay ahead of email marketing trends and become a power user of the iContact platform to conduct demos and training sessions. Advocacy: Act as the voice of the customer, funneling feedback to the Product and Engineering teams to help shape our roadmap.

Job Qualifications Experience: 2‑4 years in Account Management, Customer Success, or Sales (SaaS or Digital Marketing background preferred). Tech Savvy: Familiarity with CRM tools (Salesforce is a plus) and a solid understanding of how email marketing/HTML works. Communication Style: Explain complex technical concepts to a non‑technical marketing manager with ease and wit.

Analytical Mindset: Dig into data to find the "why" behind a campaign’s performance. Resilience: Problem‑solver who stays cool under pressure when a client has a "marketing emergency." About iContact iContact, a part of Moz Group and Ziff Davis, is a SaaS tool that has helped small and medium‑sized businesses grow their audiences through email marketing for over 20 years. With scalable tools to serve the needs of high‑volume senders, professional marketers, and businesses new to email, iContact’s easy‑to‑use technology ensures that every customer has what they need to succeed.

About Ziff Davis Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands across Technology, Shopping, Gaming, Entertainment, Connectivity, Health & Wellness, Cybersecurity, and Marketing Technology. Brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla, RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security. Benefits iContact offers competitive salaries and robust, health and wellness‑focused benefits.

We are committed to work‑life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company‑sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources.

Our employees are recognized and celebrated through employee engagement programs and recognition awards. Compensation Range Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job‑related knowledge, skills, experience, and geographic location.

The salary compensation for this role is $82,000 OTE. Individual pay within the compensation range for this business unit‑specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. Ziff Davis is an Equal Opportunity Employer.

At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to [email protected]. #J-18808-Ljbffr