Account Manager (Salary up to 8LPA)

Account Manager

Upila  •   Client Services

Company:  Upila — Google Premier Partner Location:  (Remote) Level:  Mid-level (3–5 years) Reports to:  VP-  Client Services Type:  Full-time

Role overview

As an Account Manager at Upila, you will own the success of a portfolio of client accounts and lead the day-to-day performance of one of our delivery pods. You are the primary point of contact and strategic advisor for your clients, and the person who keeps your pod aligned, motivated, and delivering work that clients want to renew and grow.

This is not a execution role. Executions are managed by our Marketing, Analytics and Content Specialists. Your responsibility is to understand the strategy behind every recommendation, align internal teams with client objectives, and communicate performance, insights, and business recommendations with clarity and confidence.

The role requires prior agency experience, a strong understanding of performance marketing, excellent stakeholder management, the ability to translate marketing data into meaningful business conversations, and the leadership to keep a cross-functional pod delivering to a high standard.

Key responsibilities

Account management

• Own the relationship. Serve as the primary point of contact and strategic advisor for a portfolio of client accounts, building long-term trust through proactive communication and measurable business outcomes.
• Lead client meetings. Run weekly reviews, monthly performance reviews, quarterly business reviews (QBRs), and strategic planning sessions with confidence and a clear narrative.
• Know the client's business. Develop a deep understanding of each client's industry, competitive landscape, unit economics, business objectives, and growth opportunities.
• Turn data into decisions. Interpret campaign performance and translate marketing data into clear business insights, recommendations, and action plans.
• Communicate strategy. Confidently convey campaign strategy, performance trends, optimization roadmaps, and marketing concepts to non-technical stakeholders.
• Manage delivery and expectations. Prepare clear project briefs, align internal teams, manage timelines and scope, resolve blockers, and balance client priorities with internal team capacity.
• Stay ahead of risk. Proactively identify performance risks, business opportunities, and strategic recommendations before they impact account performance.
• Drive account growth. Identify upsell, cross-sell, and new-service opportunities that create measurable value for clients and increase account billings.
• Own account health. Take ownership of client satisfaction, retention, commercial growth, project delivery, and long-term strategic partnership across every account.
  
  
  

Growing into pod leadership

From the start you'll partner closely with your pod. Once you've demonstrated strong account ownership and a consistent delivery standard, you'll begin stepping into leadership of a Pod, growing into full pod ownership from there. That path includes:

• Leading the pod. Becoming one of the leads for a POD — setting priorities, unblocking the team, and making sure work ships on time and on brief.
• Coordinating cross-functional delivery. Partnering with the Campaign, Content, Design, Retention, and Analytics teams to develop and execute strategies aligned with client goals, managing capacity and quality across the pod's accounts.
• Developing the team. Mentoring and supporting pod members, giving constructive feedback, and helping the team level up their craft and their client skills.
• Raising the standard. Championing quality control across strategy, creative, and analytics, so what leaves the pod consistently meets Upila's bar and the client's expectations.
• Partnering across the agency. Working closely with your co-lead and with other pods, specialists, and leadership to share resources, solve problems, and improve how we work.

Required skills & qualifications

Experience

• 3–5 years in Account Management, Client Success, Client Servicing, or Digital Marketing within an agency.
• Proven experience managing multiple client accounts at once.
• Experience with D2C, eCommerce, Retail, or B2B brands is strongly preferred.
• Experience leading or coordinating a cross-functional team, with a natural ability to motivate people and hold delivery to a high standard.

Performance marketing knowledge

You should have a solid, working understanding of:

• Google Ads and Meta advertising.
• Marketing funnels and customer journeys.
• Campaign strategy and optimization.
• Core metrics — ROAS, CAC, CPL, CPA, CTR, CPC, Conversion Rate, and attribution.
• Landing Page Optimization (CRO).
• Creative testing and audience strategy.
• GA4, Looker Studio, or similar analytics platforms.

Hands-on campaign execution is not required — but you should be confident interpreting performance, understanding strategy, and communicating recommendations effectively.

Nice-to-have

• Experience in the UAE / GCC and Indian markets and with regional client expectations..
• A relevant certification (Google, Meta Blueprint, HubSpot) or a marketing/business degree.

What success looks like

• First 30 days: You've onboarded onto your accounts, met your clients and pod, and understand each account's goals, history, and health.
• First 60 days: You're running client communications and pod delivery independently, with clients feeling a smooth, confident handover.
• First 90 days: Your accounts are stable and healthy, your pod is hitting deadlines and quality standards, and you've identified at least one concrete growth opportunity within your portfolio.

About Upila

We are a Google Premier Partner, recognized among the top 3% of digital agencies in India. We partner with ambitious D2C brands, retail businesses, and B2B organizations across India and the GCC to drive measurable business growth through performance marketing, creative strategy, analytics, and technology.

Our approach goes beyond campaign execution. We combine strategic thinking, data-driven decision making, and cross-functional expertise to deliver meaningful business outcomes for our clients.

Why join us

• Work with one of India's leading Google Premier Partner agencies.
• Manage high-growth D2C, Retail, and B2B brands across India & the GCC.
• Lead a pod of experienced strategists, performance marketers, creatives, developers, and analysts.
• Build expertise in performance marketing, business consulting, and client leadership.
• Competitive, tax-free salary in the UAE, plus performance-based incentives.
• A clear path to Senior Account Manager and leadership roles based on performance.