Account Manager

Overview

In this role, you serve as the primary day-to-day contact for key client projects, ensuring timely, on-budget delivery and translating creative ideas into tangible results. You’ll manage integrated campaigns across PR, social, influencer, and content, building trust as a strategic advisor to clients. You’ll lead cross-functional collaboration to meet client objectives while spotting opportunities to grow accounts.

This is a chance to shape impactful campaigns within a creative, energetic agency culture that values initiative and collaboration.

• Own client relationships and lead conversations, anticipating issues before they arise
• Deliver excellent client servicing within scope, while identifying growth opportunities
• Build rapport through regular proactive communication and client touchpoints
• Solicit feedback to continuously improve servicing and relationship quality
• Support with client decks and presentations to convey progress and value
• Educate clients on earned media value, managing expectations on coverage and timelines
• Manage integrated campaigns from briefing to delivery, ensuring on time, on budget, and on point
• Develop project plans, timelines, and budgets for multiple campaigns while upholding quality standards
• Coordinate activities like press send-outs, influencer visits, and brand activations
• Anticipate blockers and risks, implementing mitigation strategies
• Drive innovation via a test-and-learn approach in campaigns
• Develop briefs that inspire strategic thinking and creative direction
• Present work with clear rationale to clients
• Ensure understanding of client objectives, audiences, and brand guidelines
• Collaborate with strategy and creative teams to align ideas to business goals
• Bring platform fluency and cultural awareness to recommendations
• Stay curious about consumer culture and trends to inform campaigns
• Apply audience segmentation, data storytelling, and ESG principles to campaigns
• Contribute to creative brainstorms with earned-media focus
• Oversee reporting and turn data into actionable client insights
• Manage scopes, budgets, forecasting, and resourcing with transparency
• Track coverage and support campaign optimization
• Lead internal teams with clarity and guidance
• Mentor junior team members and foster a collaborative environment
• Maintain high organization and attention to detail
• Be a positive, resilient team player with a sense of humour

• 2–4 years’ experience in PR/communications/social or integrated agency at Account Manager level
• Demonstrated experience independently leading integrated consumer PR campaigns
• Experience with budget management, forecasting, and resource allocation
• Proven track record of developing strong client relationships and identifying growth opportunities
• Experience supervising or mentoring junior team members
• Excellent written and verbal communication and confidence presenting to clients
• Strong strategic thinking and problem-solving abilities
• Robust understanding of media landscape, social platforms, and influencer marketing
• Strong financial acumen for managing budgets, scopes, and forecasting
• Natural leader capable of motivating and guiding internal teams
• Highly organized with meticulous attention to detail
• Team player with positive, resilient, can-do attitude
• Sense of humour

• relationship-building
• proactive mindset
• collaboration
• campaign management
• integrated PR and social campaigns
• influencer marketing