Account Manager

Overview We are currently looking for an Account Manager in our Small Business Solutions division. The role involves day‑to‑day account management of employee group benefit plans for small business clients. Key Responsibilities Nurture, expand, and build relationships with existing and new clients.

Develop a clear understanding of the client and their strategy, and work closely to ensure their goals are being executed. Consultative conversations with internal client partners to ensure strategy is aligned and implemented. Serve as the key relationship point for clients, enlisting support team members as needed and overseeing request/project handling.

Focus on client retention and uncover additional opportunities to drive the sale of additional services and coverage levels. Apply benefits expertise to prepare and present renewals, benefit sessions, and employee communications; negotiate with carriers, interpret benchmark data, and analyze trends. Work with the Marketing & Implementation Concierge to ensure proper technical account implementation.

Serve as liaison to Producers connected to your clients when appropriate. About You Proven experience in Account Management with Broker/Consulting firms, Insurance Carrier, or Third‑Party Benefits Administration. Comfortable speaking in front of groups of employees and clients.

Successful completion of CEBS, GBA, or similar designations is an asset. Track record of solving complex client challenges through analytical and creative problem solving. Comfort managing client groups with varying levels of complexity.

Hands‑on renewal or marketing benefits plan experience is a definite plus. Strong organizational and project management capabilities. Able and willing to travel when business demands.

Expert in Microsoft 360 and manage Outlook inbox efficiently. Ability to identify decision makers and seek solutions to problems. Please note that this role will require you to obtain a Life license in the province(s) deemed necessary based on your client block.

Compensation and Benefits Minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage. Life, Dependent Life and AD & D Insurance options. Retirement savings including RRSP with a company match, TFSA, pension and more.

Employee Stock Purchase Plan. Other benefits include: Educational expense reimbursement. Employee assistance programs.

Discounted gym membership (GoodLife Fitness). Opportunity for flexible work arrangements. Paid sick days & personal days.

Employee education recognition program. Employee referral bonus program. Equal Employment Opportunity We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Artificial intelligence is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool assists with collecting information, scheduling interviews, but does not make any decisions on any of the information. #J-18808-Ljbffr