Account Manager - Dutch speaking

Overview

As an Account Manager at Algolia you will own and grow a portfolio of existing Commercial customers, driving retention and expansion across your install base. You will build trust with key stakeholders and align Algolia’s solutions with customer goals to maximize value and revenue. You’ll work closely with Success, Solutions Engineering, and Support to deliver a seamless experience, proactively addressing risk and opportunities in a high-ownership role.

This is a chance to shape how customers leverage search to power their business at scale and join a market-leading, fast-moving team.

• Own and manage a large portfolio of existing Commercial customers with accountability for recurring revenue retention and growth
• Understand customer objectives, identify expansion (upsell/cross-sell) opportunities, and drive planful engagement
• Serve as the primary commercial contact and build trust with key stakeholders and decision-makers
• Lead account planning and execution to align Algolia’s solutions with customer goals and maximize value
• Lead renewals, pricing discussions, and expansion opportunities within install bases
• Collaborate with Customer Success, Solutions Engineering, Support, and cross-functional teams to address needs and remove blockers
• Monitor account health and usage signals to detect risks early and mitigate churn
• Maintain accurate forecasting and pipeline management for predictable revenue

• 4+ years in a B2B SaaS sales or account management role with renewals and expansion ownership
• Fluent in Dutch and English
• Strong customer-first mindset with focus on long-term relationships and customer success
• Experience managing and growing a book of business (accounts growth, renewals, or install-base focus)
• Proven ability to identify and close expansion opportunities within existing accounts
• Strong collaboration skills and ability to engage cross-functional partners to solve customer challenges
• Comfort in a high-growth, dynamic environment with many accounts and attention to detail

• customer-first mindset
• collaboration
• autonomy
• SaaS experience
• APIs or developer-focused products familiarity
• experience with usage- or consumption-based business models