Account Manager / Behavioral Health and IDD / Long-Term Care Pharmacy Services

Account Manager / Behavioral Health and IDD / Long-Term Care Pharmacy Services Job Locations US-AZ-PHOENIX | US-NV-LAS VEGAS | US-NV-RENO | US-CA-LOS ANGELES | US-CA-SACRAMENTO ID 2026-185118 Line of Business Pharmacy Alternatives Position Type Full-Time Our Company Pharmacy Alternatives Overview Under the general direction of the Director, Account Management, the Account Manager delivers on the company's value proposition to its Individuals with Developmental Disabilities (IDD) clients. Cultivates and maintains on-going strategic client relationships and partnerships within the organization to achieve the revenue, growth, and retention goals of PharMerica/Pharmacy Alternatives. Ensures retention of assigned book of business and drives resident adoption.

This position is 75% travel within the territory: Arizona, Nevada, & California Applicants should reside within the territory. Schedule: Monday - Friday, hours depend on the business needs The ideal candidate will have 3 or more years' experience in client management/retention or sales in Long-Term Care, facilities with Individuals with Developmental Disabilities (IDD), or related industries We offer: Competitive pay Health, dental, vision and life insurance benefits Company paid STD and LTD Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Annual Incentive Bonus Responsibilities Works with the Director, Account Management in developing strategies that result in retention of assigned PharMerica/Pharmacy Alternative Clients Works with the IDD team to manage PharMerica's/Pharmacy Alternatives' clients and customers. Conducts and documents meetings with assigned clients Works directly with key PharMerica/Pharmacy Alternatives teams to deliver on client commitments and to meet service-level agreements.

Owns client issue escalation and resolution process. Prepares for and participates in a client review process to include maintaining documents for such review. Documents Client retention, upselling activities, and interactions, in PharMerica's/Pharmacy Alternatives' designated CRM platform Owns proving insight and recommendations on pricing negotiation and contract renewals.

Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved. Prepares quarterly business review materials and client engagement call materials as assigned. Conducts routine client-facing training for PMC/PAL products, tools and resources.

Provides educational materials to facilitate compliance with PMC procedures, tools and resources. Supports solution selling or up-selling of PMC/PAL products and services. Ensures an overall positive experience for the assigned client base.

Works collaboratively with clients and key PharMerica/Pharmacy Alternatives management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions. Compiles Client reports and assists with CRM data management and issue resolution management. Attend PharMerica corporate/networking events and conferences, as needed.

Mentor other associates as needed or required Performs other tasks as assigned. Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Education/Learning Experience Required: Bachelor's Degree in business or related field Desired: MBA Work Experience Required: 3 or more years' experience in client management or sales in Long-Term Care or related industries Desired: previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting.

Skills/Knowledge Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired: SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing Licenses/Certifications Required: N/A Behavior Competencies Required: customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational/job knowledge About our Line of Business Pharmacy Alternatives, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacysolutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care.Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives.For more information, please visit www.pharmacyalternatives.com. Follow us on Facebook and LinkedIn.

Additional Job Information Standing Sitting Walking Lifting Travel 60% The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.