Sr. Product Manager

Position Overview The Sr. Product Manager is part of a team responsible for a specific product family and reports to the product management leader. The Sr.

Product Manager supports and grows products throughout their life cycle, working in a matrix environment across multiple internal departments, interfacing with customers, researching and identifying options to improve the product(s). This role works across multiple internal departments to define and implement the product family’s vision and roadmap, assuring measurable attainment of revenue and customer satisfaction goals, and aligning all activities with HealthStream’s organizational strategy and goals. The position may have direct reports.

Key Responsibilities Adhere to all HealthStream security policies, procedures, and assigned training. Create confidence, clarity, and customer connection for all product stakeholders. Create and manage strategy for one or more products within the context of the overall product family and organizational priorities.

Grow sales and revenues for assigned products. Conduct research to fully understand the competitive environment, market share and financial performance and report internally on this analysis. Lead a shared understanding of target customers, markets, buyer and user personas.

Serve as the face of the product across the company, directing organization-wide initiatives and leading the product launch process. Assure accurate and complete understanding of products through routine internal training and other forms of internal and external communication. Identify, resolve, and monitor customer and product issues with the assistance of client services support.

Assist in the development and execution of sales plans. Produce well-researched and well-founded product pricing and appropriate incentive/discounts. Prioritize the production of marketing materials and sales-supporting activities.

Identify marketing opportunities such as professional conferences and other events that provide access to potential customers. Champion the customer experience and product vision, plan and execute the product roadmap. Use data effectively to drive a comprehensive understanding of the customer, product and process.

Publish product artifacts on key features or topics to ensure clarity and organizational alignment on direction. Lead one or more development teams through the grooming and sprint planning process, establishing clear priorities and requirements. Develop an integrated plan for development, sales and client success teams to ensure that all aspects of the product experience are world class.

Foster a learning culture through active customer discovery, proof-of-concepts and continuous improvement. Research and evaluate potential new partnerships and other external opportunities. Make recommendations for future new partnerships and manage product enhancements with existing partners.

Conduct negotiations with partners to finalize business relationships and contracting, with the support of Product Management leadership and internal legal counsel. Manage the ongoing relationships with existing partners, including gaining a deep understanding of their business and enhancing the business and technical relationships with existing partners. Drive greater ecosystem value by creating offerings that are integrated across HealthStream product lines.

Qualifications Bachelor’s degree in related field preferred 5 or more years in a product management or related role Software development lifecycle, Software as a Service experience strongly preferred Experience with continuing education management software or similar strongly preferred Experience with services, APIs and AI strongly preferred Excellent written, verbal, and presentation skills Successfully uses technical applications for business purposes (Salesforce, Microsoft) Ownership mentality, willing to lead through ambiguity and own performance Curiosity, a desire to hear opinions and ideas that challenge your own Plans and executes own activities with generally-defined goals and minimal supervision Manages activities for multiple concurrent and complex projects with the appropriate prioritization and focus Works within a multi-disciplinary and cross-functional team with respect towards others and focused on successfully meeting team goals Appropriately influences cross-functional team members without formal authority or management control Establishes high level of trust and credibility internally, with business partners, and with customers Compensation The salary range for this position is $101,100 - $131,430. Salary will be determined on the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Benefits Medical, Dental and Vision insurance Paid Time Off Parental Leave 401k and Roth Flexible Spending Account Health Savings Account Life Insurance Short- and Long-Term Disability Medical Bridge Insurance Critical Illness Insurance Accident Insurance Identity Protection Legal Protection Pet Insurance Employee Assistance Program Fitness Reimbursement HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law. #J-18808-Ljbffr