Data and Technology Manager (Project/Program Manager IV)

Summary King County Metro Transit’s Rail Division is seeking a collaborative and solutions‑oriented Data & Technology Manager (Project/Program Manager IV) to lead the Data, Analytics & Technology Services function within the Performance Strategy team. Reporting to the Performance Strategy Manager, this position serves as the primary lead for this function within the Division. About the Performance Strategy Team Data, Analytics & Technology Services – operational analytics, enterprise reporting, dashboards, business systems support, and technology coordination Priority Project Management – cross‑functional project delivery, strategic initiatives, and organizational improvement efforts Continuous Improvement – operational process improvement, workflow optimization, and employee‑driven improvement initiatives About the Rail Division King County Metro's Rail Division manages and maintains Sound Transit's Link Light Rail, a growing network spanning 60 miles and serving 38 stations across the Puget Sound region. Job Duties Operational Analytics & Reporting Lead and guide a team to deliver analytics, reporting, and dashboard solutions supporting divisional performance management and decision‑making Translate strategic business needs into reporting requirements, analytics solutions, technology enhancements, and functional workplans Coordinate development and maintenance of dashboards, KPIs, reports, and reporting tools Identify trends, risks, and improvement opportunities through data analysis and reporting activities Technology Solutions & Business Systems Support Partner with the Performance Strategy Manager and divisional leadership to identify improvement opportunities and support implementation of technology‑enabled solutions Coordinate implementation and support for technology solutions and business systems supporting Rail Division functions Research and recommend tools, automation opportunities, and improvements Partner with IT teams at King County and Sound Transit, vendors, consultants, and stakeholders to implement, enhance, and maintain systems and reporting platforms Support user adoption, training coordination, documentation, and process standardization associated with technology initiatives Program & Project Coordination Manage and coordinate multiple concurrent analytics, reporting, and technology‑related initiatives Monitor project schedules, deliverables, risks, dependencies, and activities Prepare reports, presentations, recommendations, and briefing materials supporting divisional management and needs Support implementation of improvement and modernization initiatives established by divisional leadership and the Performance Strategy Manager Leadership & Collaboration Supervise and develop a team of Functional Analysts supporting analytics, reporting systems, dashboards, business process analysis, and technology solutions Provide coaching, mentorship, workload management, and professional development support to assigned staff Foster a collaborative, customer‑focused, and solutions‑oriented team environment Facilitate meetings and information flow between operational, maintenance, technical, and administrative staff Partner with Priority Project Management and Continuous Improvement staff to support coordinated organizational improvement efforts Experience, Qualifications, Knowledge, Skills Minimum Qualifications Ten (10) years of progressively responsible experience in analytics, business intelligence, performance reporting, technology coordination, program management, and related support functions At least five (5) years of experience supervising or leading professional staff, preferably in analytics, reporting, business systems support, project coordination, or improvement work Understanding of the full systems/software development life cycle (planning, requirements, design, implementation, testing, training, deployment, and maintenance) Required Competencies Ability to translate strategic direction into executable workplans, team priorities, and deliverables Comfortable working in environments with evolving priorities, ambiguity, and changing needs Ability to support and extend the capacity of the direct supervisor by coordinating day‑to‑day team operations and ensuring alignment with strategic priorities Ability to support leadership priorities, coordinate cross‑functional efforts, and maintain alignment with divisional direction Ability to analyze information and communicate findings clearly to stakeholders Understanding of operational reporting practices, performance measurement concepts, and technology coordination Experience supporting technology implementation, business systems, or process improvement efforts Experience completing comprehensive testing and validation of data, reports, and technology systems Understanding of the full systems/software development life cycle (planning, requirements, design, implementation, testing, training, deployment, and maintenance) Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint Experience with reporting tools, analytics systems, project tracking tools, or operational technology platforms Experience with Power BI, Power Automate, and Power Apps Experience writing complex Microsoft SQL Server queries Demonstrates emotional intelligence, self‑awareness, professionalism, and sound judgment when working with diverse teams, stakeholders, and leadership groups Ability to receive coaching and incorporate feedback in a collaborative and solutions‑oriented manner Adaptive to shifting and evolving priorities in a fast‑paced environment Ability to navigate interpersonal and organizational dynamics with professionalism, discretion, and strong relationship‑building skills Demonstrates clear, concise, and thoughtful verbal and written communication Ability to communicate effectively with technical and non‑technical audiences Experience facilitating meetings, coordinating workgroups, and supporting engagement efforts Ability to build collaborative working relationships across teams and functions Desirable Qualifications Experience with transit technology systems and data (e.g., EAMS, SCADA, HASTUS, GTFS, GTFS-real time) Advanced experience with Microsoft SQL Server, enterprise reporting, automation, or systems integration tools Advanced experience translating business and operational needs into analytics, reporting, technology, or process improvement solutions Experience managing multiple concurrent initiatives and stakeholder relationships in fast‑paced environments Advanced experience supporting decision‑making, technology implementation, modernization, or continuous improvement efforts Experience collaborating with cross‑functional stakeholders, including operations, maintenance, technical, administrative, vendor, and leadership partners Experience working in transit/transportation operations Familiarity with Sound Transit, King County Metro, or other regional transit operations and practices Work Schedule This position is full time, 40 hours per week, typically Monday through Friday. The position is exempt from the provisions of the Fair Labor Standards Act and is therefore not eligible for overtime pay. Telework The work associated with this position will be performed in a hybrid work environment with a minimum of 3 days in office. Employees must reside in Washington state and be able to travel to authorized work locations as needed. Work Location Primary Work Locations: King Street Center: 201 S Jackson St, Seattle, WA 98104 Union Station: 401 S Jackson St, Seattle, WA 98104 Additional Locations: Operations and Maintenance Facility – Central: 3407 Airport Way South, Seattle, WA 98134 Operations and Maintenance Facility – East: 1925 120th Ave NE, Bellevue, WA 98005 First Hill Streetcar Operations and Maintenance Facility: 848 7th Ave. S Seattle 98134 South Lake Union Streetcar Operations and Maintenance Facility: 318 Fairview Ave N. 98109 And any future Sound Transit Link facilities Union Membership This position is represented by PROTEC17 : C4 union.

Equal Employment Opportunity Statement King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. #J-18808-Ljbffr