Operations Manager

About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With $98.5billion in assets under management, the company offers opportunities to work on diverse, sustainable environments and create value for communities worldwide. Role Description The Operations Manager provides operational, administrative, and technical service support to Cloverdale Mall, reporting to the General Manager.

The role focuses on maintaining a safe and environmentally responsible environment, achieving operational efficiency, and delivering best‑in‑class service for tenants and guests. Responsibilities Support preventive maintenance and emergency repairs for HVAC, plumbing, electrical, roofing, fire safety, and building systems, maintaining accurate service records. Perform general maintenance and housekeeping duties, including painting, cleaning, litter removal, and pressure washing.

Conduct inspections, environmental assessments, and preventive maintenance checks; maintain daily maintenance logs. Monitor and operate Building Automation Systems (BAS) and computerized control systems. Respond promptly to tenant and management service requests, completing maintenance tasks efficiently.

Assist waste management, recycling, hazardous materials handling, and sustainability initiatives. Support insurance, risk management, and health & safety inspections, including corrective action reporting. Perform monthly fire alarm testing and support emergency response procedures and fire drills.

Maintain cleanliness and organization of maintenance, mechanical, and electrical rooms. Assist trades, contractors, and tenants with maintenance, repairs, and improvement projects. Coordinate maintenance supplies, equipment purchasing, and inventory control with a focus on sustainability.

Support marketing events, site rentals, and other operational activities as required. Participate in on‑call and after‑hours emergency response coverage. Operate and maintain all building systems, including mechanical, electrical, plumbing, structural, and life safety systems.

Oversee grounds maintenance, housekeeping standards, and daily site inspections to ensure tenant and public safety. Develop and manage preventive maintenance programs and monitor operational performance metrics. Support energy management, utility monitoring, and recycling programs to improve operational efficiency.

Lead, coach, and mentor operations staff while ensuring compliance with corporate policies and safety standards. Oversee capital projects, tenant coordination, tendering, budgeting, and long‑term capital planning using Yardi. Supervise contractors and ensure compliance with building standards, legislation, and safety regulations.

Maintain current knowledge of industry best practices, legislative changes, and emerging technologies. Prepare reports, budgets, and operational analyses to support cost‑effective facility management. Perform additional duties as assigned.

Experience & Qualifications 5+ years’ experience in an enclosed shopping centre (preferred), with progressive experience in building operations—mechanical, fire and safety, electrical, and HVAC systems. Experience with building redevelopment projects is a strong asset. Ability to write specifications and contract documents.

Strong working knowledge of construction, design, code, and regulations. Strong organizational, planning, and time‑management skills. Excellent analytical and creative problem‑solving skills.

Strong oral and written communication skills, conveying concise and complex information to technical and non‑technical audiences. Strong computer skills, adaptable to new and existing software programs such as Yardi, WorkDay, Outlook, Word, Excel, etc. Salary & Benefits Annualized base salary range: $86,000–$100,000.

The actual offering will consider skill, experience, education, training, market compensation, and internal equity. In addition to base pay, QuadReal offers: Performance‑based incentive plan Comprehensive health & dental benefits Pension plan Paid time off Other competitive total rewards EEO Statement We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. #J-18808-Ljbffr