HR Manager

HR Manager – SIVAARA (Health & Wellness Brand) Location: West Delhi, New Delhi - On-site Experience: 3–5 years (preferably in telesales / call center / D2C / BPO setup) Employment Type: Full-time About SIVAARA SIVAARA is a fast-growing health & wellness company building a strong presence in South India through performance-driven telesales and COD operations. We run a high-intensity, metric-focused operation: Large volume of incoming leads every day Multi-language telesales team (Tamil, Telugu, Kannada, Malayalam, etc.) Strong focus on discipline, accountability, performance, and culture Structured processes for sales, logistics, inventory, HR, and compliance We already have clear SOPs and systems for most departments. Now we want a dedicated HR Manager who can own the people side of SIVAARA and build a strong HR function end-to-end.

Role Overview – What You’ll Own You will be the first full-time HR Manager fully dedicated to SIVAARA operations. Your job is to make sure: The right people join us The right culture is maintained The right systems are followed daily You’ll work closely with the Founder and handle HR across Sales, Logistics, Inventory, MIS, QA, and Support teams. Key Responsibilities 1.

Hiring & Manpower Planning Own end-to-end recruitment for: Telesales agents (multiple languages) Team Leaders / Managers NDR / Verification / Retention teams Logistics, Inventory, MIS, and Support roles Build and manage a steady hiring pipeline so that: We never run short of agents Replacements are planned in advance Coordinate with local consultants, job portals, walk-ins, and referrals. Create clear JD templates, screening criteria, and selection processes for each role. 2. Onboarding, Training & Confirmations Design and run a structured onboarding process : Documentation, background checks (where required) Explaining SIVAARA’s processes, culture, and expectations Coordinate with Training / Operations to: Track agents through training, test call period, and probation Maintain clear records of: Joining dates, training status, confirmation status, and exits 3.

Attendance, Discipline & HR Operations Own daily attendance, late-coming, and absenteeism tracking Ensure all policies are actually followed: Shift timings Breaks Phone submission / data security norms Leave policies Prepare and share discipline reports with Operations & Management. Co-ordinate with accounts/finance for monthly payroll inputs : Present days, LOP, incentives data (from MIS/Operations) 4. Performance, Incentives & HR Analytics Work with MIS / Operations to: Understand key performance metrics (DR, AOV, sales, productivity, etc.) Map them to incentive policies already designed Ensure incentive policies are communicated clearly to all teams.

Help management identify: Top performers for growth and promotions Consistently low performers for PIP or exits Share monthly HR dashboards : headcount, hiring vs attrition, probation status, PIP list, etc. 5. Policy, Compliance & Documentation Implement and maintain: Appointment letters, NDAs, HR policies, warning letters, exit formats, etc. Handle: Confirmations, warnings, suspension letters, exits and full & final coordination Ensure: Basic compliance with labour laws, working hours, and internal policies Assist management in implementing: POSH policy Grievance redressal mechanisms 6.

Culture, Conduct & Conflict Management Maintain a high-performance, respectful, and no-politics environment . Act as a neutral point of contact for: Employee grievances Escalations within teams Identify negative behavior patterns early (toxicity, repeated policy breaks, attitude issues) and work with Operations to address them. Support in recognition programs : “Agent of the month” Consistency awards Referral incentives You’ll Fit Well If You: Have minimum 3 years of HR experience , preferably with: Call centers / BPOs / telesales processes D2C / COD-based businesses (bonus) Are comfortable working in a high-volume, fast-paced sales environment .

Are strong in: Recruitment (frontline + mid-level) Attendance & discipline management Policies, letters, and documentation Can speak Tamil/Hindi or English fluently (other South Indian languages are a plus). Are assertive, fair, and consistent You’re friendly but firm You can say “no” when needed Are comfortable working closely with the Founder and taking ownership instead of waiting for instructions. Good To Have Experience using KEKA Worked earlier with telesales / collections / EdTech / fintech / health / BPO teams Basic understanding of: Incentive structures Performance-linked HR Shift and roster management What We Offer Opportunity to build the HR function of a growing health & wellness brand Direct access to Founder & Core Leadership A culture that values: Ownership Discipline Performance Long-term growth for loyal and capable people Competitive salary + performance-based rewards How to Apply If this sounds like the kind of responsibility you enjoy, apply with: Your updated CV Current CTC & Expected CTC Notice period A short note on your experience handling sales / call-center teams Apply via LinkedIn Easy Apply or email your CV to: