Claims Manager

About Portage Mutual: Where Your Talent Makes a Difference Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada.

Join a company rooted in tradition, driven by innovation, and powered by a people‑first culture. Why Portage Mutual? Total Rewards : We care about your well‑being and financial security.

That’s why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days. Career Growth & Development : Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations. Flexibility : We support work‑life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada.

Enjoy the freedom to select remote, in‑office, and hybrid work arrangements that best suit your lifestyle. Inclusivity and Belonging : Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.

Making a Difference : Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve. Opportunity: Claims Manager (Edmonton) Responsibilities Assigning claims, directing process, maintaining quality control, claim file approvals. Providing technical or customer service advice.

New employee onboarding and ongoing training, performance feedback and reviews. Customer/broker complaint resolution. Ensuring the company’s claims plan is being administered to Best Practices.

Work with the Director of Claims to ensure the company’s claims plan is met and company policies and procedures are adhered to. Contribute to the strategic direction of the Claims Department through discussion and implementation of new initiatives to benefit claims processes, services, and costs. Strive to provide an outstanding workplace culture that maximizes employee engagement and supports employee development.

Meet consistently with team members to provide soft skill coaching and career development mentorship. Review new losses for assignment including providing technical coaching where required. Supervise/examine claims files for staff and independent adjusters.

Respond to technical and procedural questions of claims staff as needed. Review and approve reserve and payment requests above adjuster authorities. Work with Branch Managers as needed to resolve complaints and broker concerns received in a timely and competent manner.

Participate in audits of files for the branch and, when requested, work with the company audit team to audit files for other branches. Participate in discussion with Claims Management team around standardization of departmental processes. Participate in regular reviews of industry‑wide claim practices and implement related updates to claim procedural manuals and system changes.

Qualifications Minimum of ten (10) years experience in claims/adjusting and three (3) years supervisory experience. Exposure to multiple lines of insurance (personal property, commercial property, farm property and automobile). Strong understanding of Guidewire or ability to learn quickly required.

In‑depth knowledge of the insurance industry, insurance claims, and insurance law and regulation. Strong interpersonal skills, ability to develop and maintain strong business relationships. Excellent verbal and written communication skills.

Exceptional organizational skills and attention to detail. Demonstrated skills with Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams) and Adobe Acrobat. High School Diploma required.

Post‑secondary education in business, agriculture, or insurance is strongly preferred. Pay Range This position is based in Edmonton, Alberta, and follows a hybrid work model requiring management to be in‑office 3+ days per week. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.

Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training. Legal Notice Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs.

If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation. #J-18808-Ljbffr