Engineer/Senior Engineer - Service Sales

The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base What will you be doing? Customer relationship management • Proactively develops and creates customer relationships in his/her area of responsibility • Is accountable for developing KONE position in his/her customer base or market area • Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling) • Ensures customer satisfaction and solves complaints with the rest of KONE team • Documents the customer and contact information, maintains customer data Sell • Proactively generates opportunities from outside current customer base, • Handles RFQs • Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets • Is accountable for finding customer needs and that KONE’s solution matches with the needs • Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority • Validates that the contents of the contract are in line with the negotiation process outcome • Maintains full information of opportunities, tasks and visits (sales funnel management) • Responsible for timely and accurate reporting in CRM • Responsible for gathering relevant information about market and competitors from the field • Supports the finance function in money collection. • Drives execution of her/his individual sales plan What do we offer?

Career progression opportunities within a global organisation Total reward elements that engage and motivate our employees and help us make KONE a great place to work Comprehensive learning and development programs covering a wide range of professional skills Read more on