Software Development Manager at Amazon Connect

Lead innovative projects at Amazon Connect as a Software Development Manager. Shape the future of cloud-based contact centers leveraging AI and AWS tools. Join Amazon's Amazon Connect team, where you will drive the development of impactful customer service technology.

This role requires a leader with a strong engineering background to manage teams creating scalable systems. You'll work in a fast-growing environment, ensuring that our services meet evolving customer needs. Key Responsibilities: • Lead engineering teams in building modern contact center solutions • Coordinate feature development in collaboration with AWS teams • Design scalable and resilient systems focused on user experience • Drive continuous improvement and operational excellence • Support development of multi-tier web services and integrations Requirements: • 3+ years managing engineering teams • 7+ years in engineering roles • 3+ years in system designing and architecture • Knowledge of full development life cycle practices • Experience partnering with management teams Shape transformation in customer service tech through leadership and innovation at Amazon Connect. #J-18808-Ljbffr