Product Solutions Engineer (Remote/Télétravail)

Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing.

Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal. This is a full-time position, working Monday-Friday during standard business hours.

This is a REMOTE opportunity in the United States. Our corporate office is located in Chattanooga, TN. Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more) The day in the life of a Product Solutions Engineer is centered on understanding client realities, identifying systemic patterns, leading solution discovery and supporting client engagements while shaping reusable product capabilities that scale across customers.

This role works upstream of implementation to ensure Transcard’s product evolves intentionally, remains cohesive, and grows stronger with each client. The role will work with Business Development and Business Analysts to help tell the story of our product roadmap to clients. Apply a strong understanding of software as a product, payments, integrations, and workflow complexity to frame problems and map end-to-end journeys.

Use systems/design thinking to define what belongs in core product vs configuration vs external solutions and surface tradeoffs early. Analyze holistic product design (scale) versus immediate bespoke needs (speed to market) and prepare recommendations that balance short-term delivery with long-term scalability and stability. Design and guide integration experiences across APIs and web portals for our clients.

Work with Business Analysts to estimate cost and effort for implementation; Enable internal teams and clients through presentations, training, and clear translation of technical/product concepts; Drafting and delivering presentations on targeted products externally and internally. 8+ years of experience in a Product Solutions Engineer role or similar. ~ OAuth 2.0), endpoint orchestration, error handling, and performance optimization, while providing hands‑on debugging, SDK support, and adherence to API best practices and standards. ~ Experience designing and delivering end‑to‑end integration experiences across APIs, web portals, and flat file interfaces by defining user journeys, architecting new interaction patterns, and enabling clients to successfully implement and adopt both existing and newly created solutions. ~ Strong understanding of software as product. ~ Experience with ERPs, billing systems and software. ~ Delivers product training to customers and internal audiences. ~ Excellent verbal and written communication skills overall and across roles and teams within projects. ~ May aid in writing a sales proposal and attending meetings with clients to answer technical questions/understand their needs. ~ Strong systems thinking, analytical and problem‑solving skills, with a bias toward long‑term correctness over short-term convenience. ~ Experience shaping product capabilities alongside delivering customer‑specific solutions. Bachelor's degree preferred or equivalent work experience.