Technical Customer Engineer (Technical Support & Escalation Engineering)

Technical Customer Engineer (Technical Support & Escalation Engineering) Join us to apply for the Technical Customer Engineer (Technical Support & Escalation Engineering) role at Nametag. Team: Customer Success / Engineering Do you like writing code to solve customer problems? Nametag is a category leader in identity verification, security, and account protection.

We are building a world‑class, remote‑first team where engineers thrive in both technical depth and customer engagement. About the Role: We’re hiring a Technical Customer Engineer to serve as the technical escalation point for customer‑reported issues. This engineering‑adjacent role focuses on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating directly with our core engineering team to drive fixes into production.

This role is ideal for someone who enjoys debugging, writing lightweight code, and working closely with customers to unblock them quickly. Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments. Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.

Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release. Gather structured context and relay actionable insights to engineering for long‑term fixes. Recommend integration best practices across authentication flows, REST APIs, and IAM platforms.

Improve internal support tooling, documentation, and runbooks based on recurring patterns. Primary languages: Go, TypeScript; familiarity with Python, Ruby, or similar. Scripting or debugging tools in paddle, Node.js, Bash, or similar environments.

Identity platforms: Okta, Microsoft Entra, Duo, Auth0, Ping, and custom IAM stacks. Systems: AWS, CloudFormation, Postgres, Docker, GitHub Actions, and modern observability stacks. 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles. ~ Strong debugging skills across APIs, backend integrations, or authentication workflows. ~ Comfort writing lightweight scripts or tools to diagnose and unblock issues. ~ Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar. You like solving real customer problems more than sitting behind abstract tickets.

You’ll join a fast‑moving team where customer impact is immediate and visible. You’ll collaborate directly with engineering leadership, shape how we scale technical support, and build a reputation as a go‑to problem solver. Potential equity in a high‑growth company ~ Comprehensive health benefits (medical, dental, vision) ~ Flexible time off policies ~Remote‑first culture with opportunities for in‑person collaboration during quarterly team off‑sites Full‑time Computer and Network Security