L1-L2 Support Engineer

Job Title: L1-L2 Support Engineer Experience reqquired:3-7 years Key Skills: MSP, Microsoft 365 Administration, Windows Operating System, Linux(Intermediate) , macOS (Basic to Intermediate) , Troubleshooting, Networking basics, Active Directory, RMM Tools, etc. Key Responsibilities: • Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments. • Log, categorize, and escalate incidents or service requests to L2/L3 teams if required. • Monitor system alerts and proactively notify relevant teams. • Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems. • Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops). • Provide L1-level support for Linux systems (basic command-line troubleshooting, user management, file permissions, service checks, and common distributions such as Ubuntu/CentOS/RHEL). • Provide L1-level support for macOS systems (System Preferences, application management, basic Terminal commands, and enterprise integration). • Document problems and their resolutions in the ticketing system. • Maintain hardware and software inventories. • Ensure proper communication and follow-up with users until issue resolution. • Support onboarding/offboarding tasks (account creation, laptop/desktop imaging & setup for Windows, macOS, and Linux environments). • Strong experience in Microsoft 365 Administration: • Managing users, licenses, and distribution groups • Working with Exchange Online, Teams, OneDrive, and SharePoint • Troubleshooting MFA, compliance, and conditional access issues • Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues. Required Skills and Qualifications: • intermediate understanding of Windows, macOS, and Linux operating systems, mobile devices, printers, and scanners. • For Linux: Familiarity with basic shell commands, file system navigation, package management (apt/yum), service management, and common distributions (e.g., Ubuntu, CentOS/RHEL). • For macOS: Experience with system preferences, user account management, basic Terminal commands, and integration with enterprise tools like Microsoft 365. • Familiarity with Windows, Office 365, and common enterprise tools. • Good written and verbal communication skills. • Strong problem-solving and time-management skills. • Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.

Additional Skills: • Remote desktop support tools (e.g., AnyDesk, TeamViewer, ScreenConnect, LogMeIn) – including SSH for Linux/macOS. • Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA). • VPN configuration and troubleshooting. • Basic scripting (PowerShell or Bash). • Experience with antivirus & endpoint security tools. • Understanding of SLAs basics. Please share your resume at with current CTC, expected CTC, and notice period