NOC Engineer

Technical Support Engineer VROMO (NOC / Layer 2) Location: Hyderabad, India Team: VROMO Technical Support About VROMO: VROMO is a last-mile delivery platform powering delivery operations for some of the worlds largest restaurant brands, including Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and Sonic all part of the Inspire Brands family. Our platform handles millions of delivery jobs, integrating with point-of-sale systems, delivery fleets, and driver apps to get food from restaurants to customers. About the Role: Were building out a new technical support function the VROMO NOC to act as the first line of defence for all technical issues across our platform.

Youll be part of a small, capable team that monitors platform health, responds to alerts, troubleshoots API and integration issues, and resolves complex technical queries before they reach engineering. This is a hands-on technical role. Youll be working with APIs, dashboards, logs, and integration tools every day.

Youll be trusted to investigate issues end-to-end and escalate only when you genuinely need to. What Youll Do: Monitor fleet and platform performance daily using Quick Sight and Kibana proactively identifying patterns, anomalies, and issues before theyre reported Act as the first point of contact for integration queries supporting partner onboarding and monitoring integration health metrics (error rates, latency, failed calls) Respond to DevOps alerts and alarms investigate using dashboards, logs, and recent deployments before escalating to engineering Handle complex technical support issues escalated from Layer 1 including API troubleshooting and new or unfamiliar problems Follow (and help improve) runbooks for common alert types and troubleshooting workflows Escalate to engineering with clear, well-documented summaries what was checked, what was found, and what action is needed Participate in testing new platform features to stay close to the product and catch issues before they go live What Were Looking For: 13 years of experience in a technical support, NOC, or similar technical role Comfortable working with APIs reading documentation, making requests in Postman, interpreting responses, and troubleshooting integration issues Experience reading and analyzing logs, using monitoring dashboards, and investigating technical issues methodically Strong written English able to document issues clearly and communicate with engineers, partners, and customers A troubleshooters mindset you try to resolve issues yourself before passing them on, and youre not afraid to dig into something unfamiliar Able to work independently and stay organized Available to work hours that align with peak customer activity (specific shift coverage to be agreed) Nice to Have: Familiarity with Kibana and New Relic (preferred), or similar monitoring and observability tools Experience with Jira (preferred), or other ticketing systems such as Zendesk or Freshdesk Comfortable working in QuickSight, Tableau, or similar exploring data, building visualizations, and answering questions with evidence Exposure to DevOps concepts error rates, service degradation, deployment pipelines Background supporting SaaS platforms, logistics/delivery software, or integration-heavy products What We Offer: Based in Hyderabad, India Work directly with a global platform serving some of the worlds best-known restaurant brands Hands-on technical work from day one mentored by experienced engineers and support staff A small, focused team where your work has visible impact