Delivery Manager (Project Manager) - CRM Consulting

Delivery Manager (Project Manager) - CRM Consulting Role Overview We are looking for a Project Manager to join our CRM Consulting practice, responsible for the successful delivery of complex, client-facing CRM engagements across some of the largest sports rights holders, primarily across North America. This role will own end-to-end delivery across a portfolio of projects, ensuring timelines, dependencies, and budgets are effectively managed across consulting and product teams, while bringing structure to complex initiatives and enabling high-quality outcomes at scale. Operating at the intersection of consulting, client management, and cross-functional coordination, you will play a critical role in shaping how our growing practice delivers—working in a fast-paced, evolving environment where you will have the opportunity to influence delivery standards, support senior client relationships, and make a visible impact on both client outcomes and the continued growth of the team.

This role is ideal for someone who thrives in pace, ambiguity, and ownership—and wants to help build and scale a high-performing, fast-growing consulting practice. Key Responsibilities End-to-End Project Delivery Own delivery of CRM Consulting engagements from kick-off through completion Develop and maintain clear project plans, timelines, and milestones Ensure delivery remains on track across scope, time, and dependencies Manage a portfolio of CRM Consulting projects, prioritizing the most complex and high-impact engagements, while managing ad-hoc client requests in partnership with project leads to define priorities, timelines, and resourcing Maintain visibility across all active projects, identifying risks and dependencies early Provide structured updates and clear reporting on delivery status Client Delivery & Communication Act as the primary point of contact for day-to-day delivery matters with clients Lead regular status updates, ensuring clarity, transparency, and proactive communication Support consultants in maintaining strong client relationships through structured delivery Cross-Team Coordination Coordinate across CRM consultants, data teams, and internal product teams Manage dependencies across multiple stakeholders, including geographically distributed teams Ensure alignment across all parties involved in delivery Budget & Scope Management Track project budgets, burn rate, and overall delivery health Identify and flag scope changes and delivery risks early Support proactive decision-making to maintain project outcomes Global Delivery & Scaling Establish and evolve consistent delivery standards, practices, and frameworks across CRM Consulting engagements Introduce tools and structures to improve delivery quality, efficiency, and scalability Support delivery across multiple regions (NA, EMEA, APAC), ensuring alignment and coordination across distributed teams Enable effective handoffs and collaboration within a follow-the-sun delivery model Contribute to the ongoing development of global ways of working as the practice scales Skills & Experience Required 5+ years of experience in project or delivery management Experience delivering client-facing projects in consulting, CRM, or technology environments Strong ability to manage complex projects with multiple stakeholders Experience coordinating across cross-functional teams Excellent communication and stakeholder management skills Preferred Experience with CRM platforms such as Salesforce or Microsoft Dynamics Exposure to data, integration, or digital transformation projects Experience working with globally distributed teams Familiarity with delivery frameworks (Agile, Waterfall, or hybrid approaches) What Success Looks Like in This Role Projects are delivered on time, with clear structure and minimal surprises Risks and dependencies are identified and managed proactively Consultants are enabled to focus on solutioning rather than coordination Clients experience consistent, high-quality delivery Delivery practices become more scalable and standardized across the practice #J-18808-Ljbffr